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Operations Coordinator

1 month ago

Woodland, California, United States Penske Full time
Job Summary

The Operations Coordinator will play a crucial role in supporting the branch's operational efficiency, customer satisfaction, and profitability. This position will provide exceptional customer service and communication to internal and external customers, while also supporting the branch financial manager in achieving branch performance and profitability goals.

Key Responsibilities:
  • Oversee the accounts receivable process and maintain local collection contacts to support centralized functions.
  • Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues in a timely fashion.
  • Establish and control all related processes to support customer service and branch profitability.
  • Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations.
  • Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling, and other outside vendor support that is not maintenance related.
  • Partner with Fleet Services and establish a collaborative relationship of local/centralized functions to support licensing, permitting, citations, and other fleet operations.
  • Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
  • Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
  • Use systems or reports such as Qlikview or AS400 to understand the operational dynamics for problem-solving and process improvement.
  • Maintain District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
  • Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.
Qualifications:
  • High school diploma or equivalent required, degree preferred.
  • Interpersonal and relationship-building skills with an ability to collaborate with branch team members.
  • Competent written and verbal communication skills.
  • 2 years+ experience in customer service financial administrative experience requirement.
  • Agile and quick learner, enjoys collaborative projects and continuous education.
  • Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary:

$23.00/hr

Penske is an Equal Opportunity Employer