Operations Coordinator
1 day ago
The Operations Coordinator will play a crucial role in supporting the branch's operational efficiency, customer satisfaction, and profitability. This position will provide exceptional customer service and communication to internal and external customers, while also supporting the branch financial manager in achieving performance and profitability goals.
Key Responsibilities- Financial Operations
- Oversight of accounts receivable process and maintenance of local collection contacts to support centralized function.
- Monitoring of weekly and monthly lease, contract maintenance, and special billing, with timely resolution of any issues.
- Fleet Operations
- Completion of Fleet Service activities, including licensing, permitting, in/out service vehicles, research, and processing of citations.
- Tracking and coordination of asset outside services, such as unit jacket file, wash sheets, fueling, and other outside vendor support not related to maintenance.
- Process Analytics
- Performance of process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
- Investigation and recommendation of solutions and/or guidance to issues posing a risk to profitability.
- Education
- High school diploma or equivalent required, degree preferred.
- Skills
- Interpersonal and relationship building skills with ability to collaborate with branch team members.
- Competent written and verbal communication skills.
- 2 years+ experience in customer service financial administrative experience required.
- Agile and quick learner, enjoys collaborative projects and continuous education.
- Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Salary: $23.00/hr
Penske is an Equal Opportunity Employer.
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