Customer Service Representative

21 hours ago


New Hudson, Michigan, United States UPS Store 4674 Full time
Overview
We are a leading provider of shipping and business services at the UPS Store 4674. As a Customer Service Representative, you will be responsible for delivering outstanding customer service to walk-in customers and telephone inquiries.

Salary
$14.00 - $17.50 per hour

Job Description
You will be responsible for the daily tasks of the store. The ideal candidate will have meticulous attention to detail and prior retail/UPS Store experience. Your responsibilities will include:

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices
• Maintains a clean, organized, and safe working environment
• Stays current with web-based training and best practices
• Empathizes and manages to demand, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions

Required Skills and Qualifications
To succeed in this role, you should possess the following skills and qualifications:

• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to work collaboratively
• Able to lift 40+ pounds
• Valid driver's license and reliable transportation

Benefits
We offer a competitive wages and positive work atmosphere, performance based Profit Sharing, discounts on shipping, flexible scheduling, excellent Advancement Opportunities, flexible Work Hours, Formal Ongoing Training Program, and Formal On-the-Job Training Program.

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