Customer Liaison

3 weeks ago


New Hudson, Michigan, United States JobRialto Full time
Role Summary

We're seeking a skilled Service Writer to join our workshop team at JobRialto. As a Service Writer, you'll be responsible for developing positive relationships with customers, analyzing their needs, and providing top-notch service.

About the Job

This is a full-time position, with a salary range of $75,000 - $90,000 per annum, depending on experience. You'll work closely with our Service Supervisor and Team Lead to schedule job assignments, develop complex work orders, and ensure timely completion of repairs.

Key Accountabilities

- Serve as the primary point of contact with customers
- Develop positive relationships with key customers
- Analyze customers' needs, gather pertinent information, and open work orders
- Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers
- Create complex work orders including diagnostic plans, quotes, and repair plans
- Review plans with the Service Supervisor/Team Lead prior to customer contact

Requirements

- Tech appointment scheduling
- Dealership or similar field experience
- Computer experience

Benefits Package

At JobRialto, we offer a comprehensive benefits package, including competitive pay, opportunities for growth and development, and a collaborative work environment.

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