Service Coordinator

4 weeks ago


New Hudson, Michigan, United States JobRialto Full time
Company Overview

At JobRialto, we're seeking a skilled Service Writer to join our team. As a key member of our workshop, you'll be responsible for developing positive relationships with customers, analyzing their needs, and providing top-notch service.

About the Role

We're offering an attractive salary in the range of $65,000 - $80,000 per annum, depending on experience. As a Service Writer, you'll work closely with our Service Supervisor and Team Lead to schedule job assignments, develop complex work orders, and ensure timely completion of repairs.

Key Responsibilities

- Serve as the primary point of contact with customers
- Develop positive relationships with key customers
- Analyze customers' needs, gather pertinent information, and open work orders
- Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers
- Create complex work orders including diagnostic plans, quotes, and repair plans
- Review plans with the Service Supervisor/Team Lead prior to customer contact

Required Skills and Qualifications

- Tech appointment scheduling
- Dealership or similar field experience
- Computer experience

Benefits

We offer a comprehensive benefits package, including competitive pay, opportunities for growth and development, and a collaborative work environment.

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