Service Coordinator
4 weeks ago
At JobRialto, we're seeking a skilled Service Writer to join our team. As a key member of our workshop, you'll be responsible for developing positive relationships with customers, analyzing their needs, and providing top-notch service.
About the Role
We're offering an attractive salary in the range of $65,000 - $80,000 per annum, depending on experience. As a Service Writer, you'll work closely with our Service Supervisor and Team Lead to schedule job assignments, develop complex work orders, and ensure timely completion of repairs.
Key Responsibilities
- Serve as the primary point of contact with customers
- Develop positive relationships with key customers
- Analyze customers' needs, gather pertinent information, and open work orders
- Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers
- Create complex work orders including diagnostic plans, quotes, and repair plans
- Review plans with the Service Supervisor/Team Lead prior to customer contact
Required Skills and Qualifications
- Tech appointment scheduling
- Dealership or similar field experience
- Computer experience
Benefits
We offer a comprehensive benefits package, including competitive pay, opportunities for growth and development, and a collaborative work environment.
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