Customer Service Representative

7 days ago


New Hudson, Michigan, United States UPS Store 4674 Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at UPS Store 4674. This is a fantastic opportunity for those who are passionate about delivering exceptional customer service and working in a fast-paced retail environment.

About the Role

The ideal candidate will have strong communication skills, be able to work collaboratively, and have prior experience in customer-facing roles. As a Customer Service Representative, you will be responsible for providing top-notch service to walk-in customers and handling telephone inquiries with ease. You will also be responsible for taking ownership of customers' shipping needs and offering viable solutions. Additionally, you will operate all equipment, software, and devices necessary for the job, maintain a clean and organized workspace, and stay up-to-date with web-based training and best practices.

Key Responsibilities
  • Deliver outstanding customer service to walk-in customers and telephone inquiries.
  • Take ownership of customers' shipping needs and offer viable solutions.
  • Operate all equipment, software, and devices necessary for the job.
  • Maintain a clean and organized workspace.
  • Stay current with web-based training and best practices.

Requirements

To succeed in this role, you will need:
  • A strong background in customer service, preferably with 2 years of experience.
  • Excellent communication and interpersonal skills.
  • Able to lift 40+ pounds.
  • Prompt, reliable, and responsible.
  • A valid driver's license and reliable transportation (not required but preferred).

Benefits

We offer a competitive salary of $14.00 - $17.50 per hour, flexible scheduling, and excellent advancement opportunities. We also provide discounts on shipping, performance-based profit sharing, and a positive work atmosphere. In addition, we offer formal ongoing training and on-the-job training programs to help you develop your skills and grow in your career.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply now. We look forward to hearing from you

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