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Spa Receptionist

2 months ago

San Francisco, California, United States Fountainbleau Full time

POSITION SUMMARY

The Spa Host is a guest-focused professional responsible for managing the front desk and enhancing guest experiences within the wellness facility. The primary role of the Spa Host is to guarantee that every visitor receives a gracious welcome, seamless check-in and check-out, and exceptional service throughout their stay. Furthermore, the Spa Host acts as the initial point of contact between spa management and the hosting and linen teams.

KEY RESPONSIBILITIES

The following duties may be assigned as necessary:

  • Greet and engage with guests upon their arrival and departure from the spa
  • Deliver a premium experience while fostering conversations with guests and members
  • Ensure that all spa areas are tidy, organized, and adequately supplied
  • Maintain current knowledge of facility offerings, features, and services
  • Conduct tours of the facilities for guests, highlighting the features and advantages available
  • Provide guests with lockers, robes, and spa slippers
  • Review guest schedules and assist in escorting them to their treatment areas
  • Address guest inquiries and booking requests while they are present in the spa
  • Assist in various spa areas as needed without requiring direction
  • Respond promptly and appropriately to all guest requests; follow up to ensure satisfaction
  • Participate in training sessions and staff meetings
  • Uphold Fontainebleau's core values and departmental standards
  • Adapt to additional duties as necessary

QUALIFICATIONS

To excel in this role, an individual must be capable of fulfilling each essential duty effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

  • High School diploma or equivalent is required
  • Experience in a similar position within a high-end salon and spa is preferred
  • Background in a high-volume luxury spa or resort is advantageous
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
  • Professional appearance and demeanor
  • Exceptional guest service skills
  • Strong time management abilities and capacity to multitask in a dynamic environment
  • Meticulous attention to detail while working under pressure
  • Capability to resolve issues to the satisfaction of both guests and the organization
  • Demonstrate integrity in all situations and adhere to standards required by a regulated environment
  • Willingness to work a flexible schedule, including holidays, evenings, and weekends
  • Ability to thrive in a fast-paced and sometimes stressful setting

SUPERVISORY RESPONSIBILITIES

This position does not entail direct supervisory responsibilities.

COMMITMENT TO DIVERSITY

Fontainebleau Las Vegas is dedicated to fostering an inclusive environment and a sense of belonging for all Members. We believe our workforce should reflect the diversity of the communities we serve, and that diverse perspectives should be integrated into our operations. We promote a culture of diversity and inclusion, striving for equitable behaviors throughout our organization.

LANGUAGE AND REASONING SKILLS

Ability to read and interpret documents in English, such as safety guidelines and operational instructions. Effective verbal communication skills in English are also required.

Ability to apply common sense to carry out instructions provided in written, oral, or diagrammatic form.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this role, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and communicate verbally. Specific vision abilities required include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in various work areas.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The noise level in the work environment is typically moderate.

Members may be exposed to an environment containing secondhand tobacco smoke.

COMPENSATION

Fontainebleau Las Vegas is committed to developing and supporting our talent. Our compensation program is designed to attract, motivate, and retain skilled Members who contribute to the Company's success. We aim to provide competitive compensation, with salaries commensurate with experience and skill set.

SALARY

$15 per hour