Residences Operations Manager

4 weeks ago


Miami Beach, Florida, United States Marriott Full time
Job Summary

As a key member of the Marriott team, the Residences Assistant Manager plays a vital role in overseeing the strategic direction of rooms operations. This position serves as the General Manager in their absence, ensuring seamless execution of departmental strategies and brand initiatives. The ideal candidate will possess a strong understanding of business operations, with a focus on delivering exceptional guest experiences and driving revenue growth.

Key Responsibilities
  • Develop and implement departmental strategies aligned with the brand's business objectives
  • Lead the Rooms management team to achieve operational excellence and guest satisfaction
  • Monitor and analyze guest feedback, comment cards, and satisfaction results to identify areas for improvement
  • Collaborate with Engineering and Housekeeping to ensure guest rooms, public spaces, and back-of-house areas meet Marriott's high standards
  • Review financial reports and statements to determine Rooms operations performance against budget
  • Communicate departmental goals and objectives to employees, ensuring a clear understanding of expectations and desired results
Requirements
  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field; 4 years of experience in guest services, front desk, housekeeping, sales, and marketing, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field; 2 years of experience in guest services, front desk, housekeeping, sales, and marketing, or related professional area
What We Offer

Marriott International is committed to providing a comprehensive benefits package, including a competitive salary range of $65,000 to $83,000 annually, bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, and more. Join our team and become part of a global organization that values diversity, equity, and inclusion.


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