IT Manager

3 weeks ago


Miami, Florida, United States Faena Hotels and Residences LLC Full time
Job Overview

The IT Manager is responsible for maintaining the hardware and software of Faena District computing environment. This role will work closely with the Information Systems Director to evaluate equipment, search for alternatives, and recommend improvements. The IT Manager will carry out central administrative activities in accordance with standard operating procedures as set forth by the Information Systems Director.

Duties and Responsibilities

Develops, maintains, and complies with all departmental policies/service procedures/standards.
Maintains competent knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Assists the Finance Department and Director of Information Systems in all technological matters.
Anticipates guests' needs, responds promptly, and acknowledges all guests and residents, however busy and whatever time of day.
Maintains positive guest and resident relations at all times.
Resolves guest complaints, ensuring guest satisfaction.
Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
Remains accessible by telephone or email.
Prepares work orders for maintenance repairs and distributes to Engineering. Monitors completion of work orders submitted.
Maintains confidentiality and security of specified hotel information, correspondence, reports, and files.
Ensures that hardware and software are kept at current levels of releases where applicable.
Provides telecommunication and PBX support for administrative users and guests.
Coordinates with vendors to ensure the timely implementation of projects, hardware, software, and maintenance of systems.
Reviews and approves technology hardware and software purchases within budgetary constraints.
Plans and budgets for future hardware and software purchases.
Plans and sets targets for problem resolutions.
Maintains current inventory records of all hardware products, software licenses, and maintenance agreements.
Maintains the security of designated areas and confidentiality of all relevant information and documents.
Manages appropriate retirement of computing assets.
Establishes and maintains disaster recovery policies and procedures for hotel systems.
Ensures confidentiality in all matters related to his/her activity.
Ensures that all policies and procedures in the operation are followed in accordance to the set procedures.
Reviews and continuously evaluates existing and new hardware and software configurations and makes changes when appropriate.
Searches for areas for improvement in existing systems and procedures with new software and hardware.

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