Casa Faena Service Ambassador

2 days ago


Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time
{"title": "Faena Culture Host", "description": "Join Our Team

At Faena Hotels and Residences LLC, we are seeking a highly skilled and experienced Faena Culture Host to join our team. As a Faena Culture Host, you will be responsible for providing exceptional service to our guests, ensuring that their experience at Faena is nothing short of extraordinary.

Key Responsibilities:
  • Provide exceptional service to guests, ensuring that their needs are met and exceeded.
  • Assist in preparing the restaurant for service, maintaining the cleanliness of the room, and taking reservations.
  • Monitor and maintain the cleanliness, sanitation, and organization of assigned work areas.
  • Be familiar with the particular characteristics and description of every wine and major wines on the wine list.
  • Prepare station charts and assign stations to staff following departmental procedures.
  • Set up the host station with necessary supplies, maintain cleanliness, and report shortages to the supervisor.
  • Inspect the restaurant environment and entrance area, ensuring that all standards are met, and rectify any deficiencies.
  • Place newspapers in designated areas for breakfast as specified in departmental procedures.
  • Inspect tables and stations, ensuring that all set-ups meet department standards, and check throughout meal periods.
  • Guide servers and bus persons in table set-up needs to ensure optimum service to guests.
  • Answer restaurant telephones courteously and efficiently, take, record, and confirm restaurant reservations/cancellations, and greet and acknowledge all arriving guests.
  • Escort guests to tables, assist in seating, present menus, and extend congeniality in accordance with department guidelines.
  • Accommodate all requests for information courteously, communicate V.I.P. arrivals and special requests to designated personnel, and monitor and ensure that all aspects of service conform to departmental standards.
  • Extend courteous departures as guests leave the restaurant and invite them to return.
  • Ensure tables are cleaned and reset, complete closing duties as assigned, oversee and check completion of staff's closing duties, and oversee all aspects of the restaurant during the absence of the manager and/or supervisor.
  • Legibly document pertinent information in the restaurant log book.
  • Be familiar with the operation of the Point of Sale system and manual system procedures.

Requirements:

  • Ability to lift up to 25 pounds.
  • Ability to move safely in uneven terrain or in confined spaces.
  • Ability to see and respond to dangerous situations.
  • Ability to remain in a stationary position for 8 hours or more.
  • Satisfactorily communicate with guests, management, and co-workers to their understanding.

About Us:

Faena Hotels and Residences LLC is a luxury hospitality company that offers exceptional service and amenities to our guests. We are committed to providing a unique and memorable experience for our guests, and we are seeking a highly skilled and experienced Faena Culture Host to join our team.


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