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Residences Concierge

1 month ago

Miami Beach, Florida, United States Marriott Full time
Residences Concierge

Job Summary: We are seeking a highly skilled and experienced Residences Concierge to join our team at The Ritz-Carlton Residences at Miami Beach. As a Residences Concierge, you will be responsible for providing exceptional service to our residence owners and their guests, ensuring their stay with us is nothing short of exceptional.

Key Responsibilities:

  • Respond to residence owners' and their guests' requests for visitor information, special arrangements, or services.
  • Make arrangements or identify appropriate providers to meet the needs of our guests.
  • Provide information to residence owners and their guests about the property and surrounding area amenities.
  • Announce all visitors, contractors, etc. to residence owners before allowing them to go up and permit access to only authorized visitors.
  • Answer, record, and process all calls, messages, requests, questions, or concerns.
  • Contact appropriate individuals or departments as necessary to resolve calls, requests, or problems.
  • Assist with owners' reservation services (HRS) and scheduling of the elevator for move-in/out for residence owners/tenants.
  • Perform Lobby Ambassador tasks and review shift logs/daily memo books.
  • Report any incidents, accidents, injuries, and unsafe work conditions to manager.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.

About Us: Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.