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Operations Coordinator

2 months ago

New York, New York, United States Concorde Education Full time
Job Overview

The Operations Coordinator will provide essential support to the operations department. This role involves liaising with clients to manage scheduling, program specifications, troubleshooting, and necessary clearances, while effectively communicating this information to the operations team and instructors.

Key Skills Required:

  • Outstanding communication abilities (both written and verbal)
  • Exceptional organizational skills
  • Collaborative team player
  • Capacity to perform under pressure in a dynamic environment
  • Proficient in Microsoft Office and Adobe Suite
  • Familiarity with educational processes and lesson planning is advantageous

Primary Responsibilities Include:

  • Verifying that all client documentation is complete, including service agreements, insurance paperwork, and tax forms.
  • Facilitating the onboarding process for new instructors, ensuring they receive the necessary documentation and guidance.
  • Coordinating program schedules with clients and monitoring any changes to schedules and instructor hours for billing and invoicing purposes.
  • Communicating schedule and logistical details to instructors.
  • Addressing logistical and/or technical challenges faced by clients and instructors.
  • Setting up and managing Zoom rooms for remote instruction.
  • Collecting and providing feedback from both clients and instructors.