Customer Service Supervisor
2 days ago
{"h1": "Customer Service Supervisor Job Description", "p": "At GetixHealth, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service department, you will play a vital role in ensuring the success of our customers and the company as a whole.", "ul": [{"li": "Set and monitor production and quality goals for the department, ensuring that every piece of the process is working appropriately."}, {"li": "Monitor inventory to ensure all accounts are receiving the necessary calls and appropriate number of touches to flow through the process."}, {"li": "Compile and provide operations reporting to management as needed, providing valuable insights to drive business decisions."}, {"li": "Assist the Manager and/or Assistant Director with daily running of the call center, including managing the telephony solution and ensuring seamless customer interactions."}, {"li": "Act as a backup when the Manager or Assistant Director is not available, providing continuity and stability to the team."}, {"li": "Help manage call queues by ensuring Team Leads are monitoring and managing their staff for optimal production and efficiency."}, {"li": "Conduct random call audits to ensure the department's level of quality meets the standards set, identifying areas for improvement and implementing changes as needed."}, {"li": "Motivate the team by identifying creative games and prizes, as well as providing positive feedback and recognition."}, {"li": "Answer escalated patient calls, providing empathetic and effective solutions to complex customer issues."}, {"li": "Participate in special projects as assigned by management, demonstrating flexibility and a willingness to adapt to changing priorities."}], "h2": "Preferred Skills and Experience", "ul": [{"li": "Ability to motivate staff and drive results through effective leadership and communication."}, {"li": "Minimum 5 years customer service experience, with a proven track record of success in a supervisory or management role."}, {"li": "Prior management experience at a Team Lead or Supervisor level, with a strong understanding of customer service principles and practices."}, {"li": "Outstanding listening, communication, and problem-solving skills, with the ability to effectively resolve complex customer issues."}, {"li": "Knowledge of all federal, state, and local healthcare laws and regulations, with a strong understanding of compliance requirements."}, {"li": "Excellent written communication skills, with the ability to effectively communicate with customers, management, and other stakeholders."}, {"li": "Proficient in EXCEL, with the ability to analyze data and provide insights to drive business decisions."}, {"li": "Must have effective organizational skills and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously."}, {"li": "Ability to adapt to change and maintain professionalism in challenging situations, with a strong commitment to customer satisfaction and service excellence."}], "p": "GetixHealth is an equal opportunity Employer, committed to diversity and inclusion in the workplace."}
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Customer Service Operations Supervisor
3 weeks ago
Houston, Texas, United States First Service Credit Union Full timePosition Overview:As the Customer Service Operations Supervisor, you will be responsible for managing all facets of the Contact Center to ensure exceptional service is provided to both internal and external stakeholders. Your role will involve quality assurance through call monitoring, addressing escalated issues, offering guidance and leadership to the...
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Customer Service Supervisor
2 days ago
Houston, Texas, United States GetixHealth Full time{"h1": "Customer Service Supervisor Job Description", "p": "At GetixHealth, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service department, you will play a vital role in ensuring the success of our customers and the company as a whole.", "ul": [{"li": "Set and monitor production and quality...
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Customer Service Supervisor
1 week ago
Houston, Texas, United States GetixHealth Full timeJob Summary: We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GetixHealth. As a key member of our customer service department, you will play a critical role in ensuring the success of our customers and the company as a whole.Key Responsibilities:Leadership and Management: Lead and manage a team of customer...
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Customer Service Operations Supervisor
2 days ago
Houston, Texas, United States Envoy Air Full timeAbout the RoleWe are seeking a highly skilled and experienced Supervisor to join our Customer Service Operations team at Envoy Air. As a Supervisor, you will be responsible for leading and coordinating the activities of our customer service team, ensuring that our high standards of service are consistently met.Key ResponsibilitiesLead and coordinate the...
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Customer Service Operations Supervisor
2 weeks ago
Houston, Texas, United States Envoy Air Full timeJob Title: SupervisorCompany: Envoy AirOverviewEnvoy Air is a reputable and expanding airline that presents a remarkable opportunity for a Supervisor to oversee customer service operations. In this role, you will be responsible for directing and managing team activities, ensuring compliance with safety protocols, addressing workplace challenges, and...
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Customer Service Supervisor
18 hours ago
Houston, Texas, United States Newrez Full time{"title": "Job Description", "content": "Job SummaryThe Customer Service Supervisor is responsible for managing the Performing Mortgage Inbound Customer Service team. This role oversees the Loan Servicing function and is responsible for the Secured Consumer team.Key ResponsibilitiesManage a staff of approximately 15 employees.Provide guidance and leadership...
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Customer Service Team Supervisor
3 weeks ago
Houston, Texas, United States Newrez Full timeCustomer Service Team Supervisor at NewrezPrimary Role The Customer Service Team Supervisor is tasked with overseeing the Performing Mortgage Inbound Customer Service unit. This role includes management of the Loan Servicing operations and supervision of the Secured Consumer team.Direct ReportsPerforming Loan Consultant I, II, IIICustomer Care Universal...
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Customer Service Team Supervisor
2 weeks ago
Houston, Texas, United States Newrez Full timeCustomer Service Team Supervisor at NewrezOverview The Customer Service Team Supervisor is tasked with overseeing the Inbound Customer Service division for Performing Mortgages. This role includes managing the Loan Servicing operations and supervising the Secured Consumer team.Team LeadershipDirect reports include Performing Loan Consultants I, II,...
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Customer Service Operations Supervisor
2 weeks ago
Houston, Texas, United States Envoy Air Full timeJob Title: SupervisorCompany: Envoy AirOverviewEnvoy Air presents a remarkable opportunity for a Supervisor to take charge of customer service operations within a dynamic and expanding airline. In this role, you will oversee and direct team activities, ensure compliance with safety protocols, address workplace challenges, and inspire staff to meet...
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Customer Service Team Supervisor
2 weeks ago
Houston, Texas, United States Newrez Full timeCustomer Service Team Supervisor at NewrezPrimary Function The Customer Service Team Supervisor is tasked with overseeing the Inbound Customer Service division within the Performing Mortgage sector. This role includes managing the Loan Servicing operations and leading the Secured Consumer team.Direct ReportsPerforming Loan Consultant I, II, IIICustomer Care...
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Aviation Customer Service Supervisor
3 weeks ago
Houston, Texas, United States Swissport International AG Full timeOverviewAre you prepared to soar in a vibrant and fast-paced aviation sector? As a global frontrunner in aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million travelers each year. Our mission is straightforward - "To provide the aviation industry with consistent and customized solutions worldwide,...
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Customer Service Supervisor
2 weeks ago
Houston, Texas, United States Propark Mobility Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Account Manager to join our team at Propark Mobility. As a key member of our operations team, you will be responsible for supervising and managing our frontline associates, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesSupervise and Manage...
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Customer Service Representative
4 days ago
Houston, Texas, United States Pilot Freight Service Full timeJob Summary:Pilot Freight Services is seeking a full-time Customer Service Representative to work in our Freight Operations team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key Responsibilities:Frequent and accurate communication with customers, freight agents, and...
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Customer Service Supervisor
2 weeks ago
Houston, Texas, United States PostNet - TX251 Full timeExciting Opportunity at PostNet - TX251Benefits:Employee discountsFlexible scheduleFree uniformsAbout the Company:PostNet is a prominent entity in the print and shipping sector, committed to delivering outstanding customer experiences through innovative technology.Location:Not specifiedAre you passionate about providing exceptional customer service in the...
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Customer Service Operations Supervisor
2 weeks ago
Houston, Texas, United States Envoy Air Full timeJob Title: SupervisorCompany: Envoy AirOverviewEnvoy Air is a dynamic and expanding airline that presents a remarkable opportunity for a Supervisor to take on a pivotal role within the organization. In this capacity, you will oversee and direct operational activities, ensure compliance with safety protocols, address workplace challenges, and inspire team...
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Customer Service Supervisor
2 months ago
Houston, Texas, United States CMA CGM Full timeCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...
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Customer Support Supervisor
4 days ago
Houston, Texas, United States Bill Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Support Supervisor to join our team at Bill.com. As a Customer Support Supervisor, you will be responsible for leading a team of customer support advocates, providing guidance and coaching to ensure exceptional customer service.Key ResponsibilitiesLead a team of customer support advocates,...
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Customer Service Representative
1 week ago
Houston, Texas, United States AAA Plus Transportation Service Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Smoothie King. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our store.Key...
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Floor Supervisor
4 days ago
Houston, Texas, United States PVH Corp. Full timeAbout the Role:As a Floor Supervisor at PVH Corp., you will play a key role in driving sales, profit, and customer satisfaction in our stores. You will be responsible for leading a team of associates to deliver exceptional customer service, maintain a visually appealing store environment, and achieve business objectives.Key Responsibilities:Direct and...
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Customer Service Representative
2 weeks ago
Houston, Texas, United States Service Corporation International Full timeJob Title: Front Desk AssociateWe are seeking a highly skilled and professional Front Desk Associate to join our team at Service Corporation International. As a Front Desk Associate, you will be the first point of contact for our clients and visitors, providing exceptional customer service and support.Key Responsibilities:Greet and Assist Guests: Greet...