Customer Service Supervisor

2 days ago


Houston, Texas, United States GetixHealth Full time

{"h1": "Customer Service Supervisor Job Description", "p": "At GetixHealth, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service department, you will play a vital role in ensuring the success of our customers and the company as a whole.", "ul": [{"li": "Set and monitor production and quality goals for the department, ensuring that every piece of the process is working appropriately."}, {"li": "Monitor inventory to ensure all accounts are receiving the necessary calls and appropriate number of touches to flow through the process."}, {"li": "Compile and provide operations reporting to management as needed, providing valuable insights to drive business decisions."}, {"li": "Assist the Manager and/or Assistant Director with daily running of the call center, including managing the telephony solution and ensuring seamless customer interactions."}, {"li": "Act as a backup when the Manager or Assistant Director is not available, providing continuity and stability to the team."}, {"li": "Help manage call queues by ensuring Team Leads are monitoring and managing their staff for optimal production and efficiency."}, {"li": "Conduct random call audits to ensure the department's level of quality meets the standards set, identifying areas for improvement and implementing changes as needed."}, {"li": "Motivate the team by identifying creative games and prizes, as well as providing positive feedback and recognition."}, {"li": "Answer escalated patient calls, providing empathetic and effective solutions to complex customer issues."}, {"li": "Participate in special projects as assigned by management, demonstrating flexibility and a willingness to adapt to changing priorities."}], "h2": "Preferred Skills and Experience", "ul": [{"li": "Ability to motivate staff and drive results through effective leadership and communication."}, {"li": "Minimum 5 years customer service experience, with a proven track record of success in a supervisory or management role."}, {"li": "Prior management experience at a Team Lead or Supervisor level, with a strong understanding of customer service principles and practices."}, {"li": "Outstanding listening, communication, and problem-solving skills, with the ability to effectively resolve complex customer issues."}, {"li": "Knowledge of all federal, state, and local healthcare laws and regulations, with a strong understanding of compliance requirements."}, {"li": "Excellent written communication skills, with the ability to effectively communicate with customers, management, and other stakeholders."}, {"li": "Proficient in EXCEL, with the ability to analyze data and provide insights to drive business decisions."}, {"li": "Must have effective organizational skills and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously."}, {"li": "Ability to adapt to change and maintain professionalism in challenging situations, with a strong commitment to customer satisfaction and service excellence."}], "p": "GetixHealth is an equal opportunity Employer, committed to diversity and inclusion in the workplace."}



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