Technical Support Analyst

4 weeks ago


Cedar Rapids, Iowa, United States BAE Systems USA Full time
Job Summary

BAE Systems USA is seeking a skilled Technical Support Analyst to provide technical assistance to mechanical, manufacturing, and optical engineering staff and their managers. The ideal candidate will have a strong understanding of CAD tools, including Creo Parametric, AutoCAD, NX, and Solidworks.

Responsibilities:
  • Provide technical support for software installations, configuration setups, performance analysis, and problem-solving for challenging issues.
  • Analyze data to extract information, make recommendations for problem-solving, and develop reports to support decisions in best practices.
  • Develop and implement automation scripts to improve IT and engineering processes.
  • Collaborate with engineering staff and managers to identify and resolve technical issues.
  • Travel independently to U.S. engineering sites as needed.

Requirements

Bachelor of Science degree in a related field or 5 years of experience providing IT support for engineering applications.
Strong knowledge of CAD tools and software systems.
Excellent problem-solving and analytical skills.
Ability to work independently and collaboratively as part of a team.
Strong communication and interpersonal skills.

Benefits

BAE Systems USA offers a competitive salary and benefits package, including health, dental, and vision insurance, a 401(k) savings plan, and paid time off. We also offer opportunities for professional development and career advancement.

About BAE Systems USA

BAE Systems USA is a leading provider of defense, aerospace, and security solutions. We are committed to delivering innovative solutions that meet the needs of our customers and support the safety and security of our nation. We are an equal opportunity employer and welcome applications from diverse candidates.

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