Technical Support Specialist

4 weeks ago


Cedar Falls, Iowa, United States Talk To Me Communications Full time

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Talk To Me Technologies. The successful candidate will be responsible for upholding the highest level of security while performing tasks to keep our computer network up to date and running smoothly.

Key Responsibilities:

  • Set up new employees in Microsoft 365, VoIP, CRM, and other systems.
  • Maintain hardware inventory and provide IT support for phones, printers, and software.
  • Ensure HIPAA compliance and document help desk processes.
  • Collaborate with internal teams and external partners to resolve IT issues.
  • Track support activities in the CRM system and participate in regular check-ins with management.

Requirements:

  • Technical Proficiency: Strong knowledge of Microsoft 365, VoIP systems, CRM platforms, and various software tools.
  • IT Troubleshooting: Ability to diagnose and resolve issues with hardware and software effectively.
  • Communication Skills: Excellent verbal and written communication to assist employees, collaborate with departments, and coordinate with external partners.
  • Organizational Skills: Managing inventory, documenting processes, and keeping CRM notes up to date.
  • Attention to Detail: Ensuring accuracy in setup, documentation, and compliance adherence.

About Us: Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. We provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke, and many other similar conditions.

Our Benefits:

  • 401k Plan with 3% Employer Contribution
  • Generous Paid Time Off - 23 days annually (prorated first year)
  • 10 Paid Holidays including a Floating Holiday
  • Paid Parental, Adoption, & Foster Care Leave
  • Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company-Provided Life Insurance
  • Voluntary Dependent Care Account & Flex Spending Account
  • Voluntary Life Insurance & Disability Insurance Coverages
  • Supportive & Collaborative Culture
  • Annual performance-based merit increases exceeding national average
  • Growing Company with Internal Opportunities
  • Training and Education Provided including Professional and Personal Wellness
  • Community Involvement


  • Cedar Falls, Iowa, United States Talk To Me Communications Full time

    The Help Desk Support Specialist plays a vital role in maintaining the security and integrity of Talk To Me Technologies' computer network. This position requires strong technical skills, excellent communication abilities, and a keen eye for detail. Key responsibilities include setting up new employees in Microsoft 365, VoIP, CRM, and other systems,...


  • Cedar Rapids, Iowa, United States UnityPoint Health Full time

    Job SummaryWe are seeking a skilled IT Technical Support Specialist to join our team at UnityPoint Health. As a member of our Client Device Support team, you will be responsible for providing technical support and resolving issues related to computer systems and peripherals. You will work closely with Regional Service Managers, customers, and other IT team...


  • Cedar Rapids, Iowa, United States BAE Systems USA Full time

    Job DescriptionBAE Systems USA is seeking a skilled Technical Support Specialist to provide technical assistance to mechanical, manufacturing, and optical engineering staff and their managers. The ideal candidate will have a strong understanding of CAD tools, including Creo Parametric, AutoCAD, NX, and Solidworks, and be able to provide software...


  • Cedar Rapids, Iowa, United States UnityPoint Health Full time

    Job SummaryWe are seeking a skilled IT Technical Support Specialist to join our team at UnityPoint Health. As a member of our Client Device Support team, you will be responsible for providing technical support and resolving technology issues and project initiatives in the region. You will work closely with peers in all regions, Regional Service Managers,...


  • Cedar Rapids, Iowa, United States UnityPoint Health Full time

    Job Summary:We are seeking a skilled IT Technical Support Specialist to join our team at UnityPoint Health. As a member of our Client Device Support team, you will be responsible for providing technical support and resolving technology issues and project initiatives in the region.Key Responsibilities:Perform quarterly end of lease activities as assigned.Work...


  • Cedar Rapids, Iowa, United States UnityPoint Health Full time

    We are seeking a skilled IT Technical Support Specialist to join our team at UnityPoint Health. As a member of our Client Device Support team, you will be responsible for resolving technology issues and project initiatives in the region. You will work closely with peers in all regions, Regional Service Managers, customers, and other IT team members to ensure...


  • Cedar Falls, Iowa, United States Entegee Full time

    Job SummaryEntegee is seeking a skilled Computer Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Imaging computers, replacing printer toner, and disposing of outdated assetsResolving trouble tickets from ServiceNow...


  • Cedar Falls, Iowa, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of...


  • Cedar Falls, Iowa, United States Biolife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of unsuitable test...

  • IT Support Specialist

    1 month ago


    Cedar Rapids, Iowa, United States Altorfer Full time

    Job Title: IT Desktop Support SpecialistAltorfer is seeking a skilled IT Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems.Key...


  • Cedar Rapids, Iowa, United States Desktop & Depot Support Full time

    At Desktop & Depot Support, we are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Cedar Rapids, Iowa. In this role, you will be responsible for providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer...


  • Cedar Falls, Iowa, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, and review...


  • Cedar Rapids, Iowa, United States BAE Systems USA Full time

    Job SummaryBAE Systems USA is seeking a skilled Engineering Tools Technical Support Specialist to join our team. As a key member of our Engineering Tools team, you will be responsible for providing day-to-day support for our Software Engineering application environments across the company. Your primary focus will be on troubleshooting performance,...

  • IT Support Specialist

    4 weeks ago


    Cedar Rapids, Iowa, United States Patten Cat Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key ResponsibilitiesProvide technical support to employees via phone, email, and in-personDiagnose and...


  • Cedar Falls, Iowa, United States Biolife Plasma Services Full time

    About the Role:The Medical Support Specialist at BioLife Plasma Services will be responsible for determining donor eligibility, managing donor adverse events, and reviewing laboratory test results. This role requires a commitment to customer service and quality, with a focus on providing a safe and welcoming environment for donors.Key...


  • Cedar Falls, Iowa, United States Trinity Health Full time

    Job Summary: We are seeking a highly skilled Surgical Support Specialist to join our team. This role is responsible for providing support to the surgical team in various aspects of patient care, including cleaning and sterilizing equipment, transporting patients, and maintaining a safe and organized environment.Key Responsibilities:Cleans and sterilizes...


  • Cedar Rapids, Iowa, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled ISP Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and chat Troubleshoot and resolve technical issues...


  • Cedar Rapids, Iowa, United States BAE Systems USA Full time

    Job SummaryBAE Systems USA is seeking a skilled Technical Support Analyst to provide technical assistance to mechanical, manufacturing, and optical engineering staff and their managers. The ideal candidate will have a strong understanding of CAD tools, including Creo Parametric, AutoCAD, NX, and Solidworks. Responsibilities:Provide technical support for...


  • Cedar Falls, Iowa, United States Wyndy LLC Full time

    Job Title: After-School Support SpecialistJob Summary: We are seeking a reliable and compassionate individual to provide support to students outside of school hours.Duties and Responsibilities:* Supervise and engage with students* Assist with homework and provide guidance* Promote a positive learning environmentRequirements:* Strong communication skills*...


  • Cedar Falls, Iowa, United States Wyndy LLC Full time

    After School Support PositionWe are seeking a dedicated and enthusiastic individual to join our team as an After School Support Specialist at Wyndy LLC. In this role, you will provide support to students in after school programs, creating engaging and educational activities that promote learning and development.Key Responsibilities:Assist students with...