Engineering Tools Technical Support Specialist

1 week ago

Cedar Rapids, Iowa, United States BAE Systems USA Full time
Job Description

BAE Systems has a job opening for an Engineering Tools Technical Support Analyst. As a key member of the Engineering Tools team, the support analyst is responsible for the day-to-day support of the Software Engineering application environments across BAE Systems. The vast majority of tools are commercial (COTS) or open source. General support activities include developing and executing installation procedures, application testing, troubleshooting, responding to service desk break/fix tickets and service requests, how-to questions and documenting changes to the production environment in accordance with internal and DFARS policies and procedures.

The candidate should be customer service oriented, attentive to detail, able to prioritize and managed multiple tasks, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have. You will also need to be willing to respond to occasional off-hours outages and take part in subsequent service restoration efforts.

Key Responsibilities
  • Plan, execute, deploy, and support of Software Engineering Tools.
  • Administration and operational support of multiple Software Engineering application environments across BAE Systems.
  • Troubleshoot performance, availability and overall health of tool environments.
  • Assist in planning and upgrading of applications using Windows and Linux servers and client environments.
  • Create and maintain documentation for engineering application client and server installations and upgrades.
  • Support users in a timely manner using ServiceNow Help Desk ticketing system.

Requirements
  • Bachelor's Degree (Engineering discipline or Information Systems) and 0-2 years' work experience.
  • Proficient in Red Hat Linux.
  • Ability to proficiently document technical solutions in a clear and comprehensible manner.
  • Ability to create and understand Scripting languages for automation purposes. Examples include (bash, batch, PowerShell, python, groovy).
  • Ability to multi-task and reprioritize work, as required, to meet dynamic customer service environment.
  • Ability to communicate effectively with customers, team members, and management.
  • Ability to work well in a team environment, in either a lead or participant role.
  • General understanding of Engineering disciplines and tools.
  • Must be able to obtain Secret Clearance.

Preferred Requirements
  • Working experience administering server/client application environments. Examples include Atlassian Suite (JIRA, Bitbucket, Confluence), Gitlab or Coverity.
  • CompTIA Security + certification (or ability to obtain).

BAE Systems Commitment to Diversity, Equity, and Inclusion
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

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