Credit Specialist

1 day ago


Providence, Rhode Island, United States Indotronix International Corporation Full time
Job Summary

The Credit and Collections Specialist provides analytical support and coordination of credit and collection activities for client electric and gas segments, including active and inactive residential and non-residential customers.

Key Responsibilities
  • Ensure compliance with Rhode Island Utility regulations and collection practices.
  • Benchmark industry practices to identify opportunities for process improvements.
  • Collaborate with CCC Supervisors and Senior CSRs to support operational decisions and interpret policy.
  • Develop and maintain policy and process documentation.
  • Monitor customer payment activity and maintain cash controls.
  • Review and approve training materials for Call Center employees.
  • Develop joint action plans with Call Center and Field Operations.
  • Manage PUC requirements, including 4770 reporting and monthly information requirements.
Requirements
  • Bachelor's Degree or 3+ years experience in collections.
  • Proficient in Customer Information Systems and MS Office applications.
  • Working knowledge of RI credit and collection processes.
Preferred Qualifications
  • MBA
  • Excellent communication and interpersonal skills.
  • Good business judgment.
  • Demonstrated experience in regulatory, business operations, customer services, credit, and collections.


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