Retail Operations Leader

2 weeks ago


Philadelphia, Pennsylvania, United States Framebridge Full time
Job Title
Retail Operations Leader

Job Description

Framebridge is on the lookout for a Retail Operations Leader to enhance our dynamic and expanding team. We have transformed the framing process to provide elegant, convenient, and customized framing solutions tailored for contemporary lifestyles. By streamlining the traditional framing approach through our innovative, technology-driven platform, we bring the joy of storytelling and preserving cherished moments to a modern audience. Customers can easily place orders online, upload their artwork, or send it using our prepaid packaging, selecting from a curated array of stylish frame options. We meticulously frame and dispatch our products directly to customers, ready for display in just a few days.

As we expand our physical retail locations, we aim to better serve our loyal customers and introduce Framebridge to new clientele.

What You'll Do:
  • Establish a benchmark for outstanding customer service while embodying the Framebridge brand in our retail environments.
  • Attract, interview, hire, onboard, and mentor exceptional retail team members.
  • Design, implement, and continuously refine operational strategies in our retail outlets to achieve customer satisfaction and financial objectives.
  • Collaborate closely with our manufacturing team to ensure smooth omni-channel operations.
  • Utilize strong listening, verbal, and written communication skills to foster relationships with customers and guide retail associates.
  • Exhibit extensive product knowledge and design insights to assist customers and train retail staff accordingly.
  • Organize in-store events in partnership with the Framebridge marketing team.
  • Address inquiries and resolve issues using sound judgment.
  • Propose innovative ideas to enhance our retail experience.
  • Perform any necessary tasks to uphold our commitment to customer satisfaction.
Qualifications:
  • Proven experience in managing customer service, retail, or hospitality roles.
  • Demonstrated leadership capabilities with at least 3 years of experience as a Retail Operations Leader in a customer-focused sales or hospitality environment.
  • Passionate about cultivating, developing, and mentoring a high-performing retail team.
  • An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
  • Strong analytical and problem-solving abilities with a history of achieving positive business outcomes.
  • Interest in design and enthusiasm for working in a creative setting.
  • Eager and quick to learn new tools, technologies, products, and processes.
  • Excellent time-management, organizational, and problem-solving skills.
  • Flexibility and willingness to work varied hours, including evenings and weekends.
Extra Credit:
  • Degree in art, design, marketing, or related fields.
Some Perks:

We are a dedicated and innovative team, passionate about our customers and their art.
  • Competitive compensation.
  • Health, vision, and dental insurance.
  • Retirement savings plan.
  • Paid parental leave for all parents.
  • Complimentary frames.
  • Team-building activities.
Benefits:
  • Employee discount.
  • Paid time off.
Experience Level:
  • 3+ years.
Weekly Day Range:
  • Monday to Friday.
  • Weekend availability.
Work Location: In person

Time Type
Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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