Retail Operations Leader

1 week ago


Philadelphia, Pennsylvania, United States Tandy Leather Factory Full time
Job Overview

POSITION SUMMARY

We are seeking a Retail Operations Leader to guide our team, enhance sales performance, and deliver outstanding customer experiences. This position demands a strong interest in leathercrafting, Tandy Leather products, and the development of team members.

JOB TITLE

Store Leadership Specialist

KEY RESPONSIBILITIES

Store Operations & Sales Management

  • Drive revenue growth and implement effective strategies to meet objectives.
  • Develop and execute sales initiatives that align with organizational goals.
  • Maintain a robust retail presence within the store.
  • Foster community relationships to aid in business expansion.
  • Ensure the seamless execution of operational guidelines.
  • Uphold brand standards and provide exceptional customer service experiences.

Customer Engagement

  • Connect with new customers and cultivate lasting relationships.
  • Deliver outstanding customer service and foster a welcoming retail atmosphere.
  • Identify customer needs and offer tailored solutions.
  • Represent the Tandy Leather brand with integrity and enthusiasm.

Team Leadership and Development

  • Lead by example and mentor the team for enhanced performance.
  • Establish a nurturing environment that promotes career advancement.
  • Recruit and onboard staff to fulfill business requirements.
  • Provide ongoing coaching and development opportunities.

Leathercrafting Expertise & Product Knowledge

  • Organize workshops to promote leathercrafting skills.
  • Stay informed about current trends in leathercrafting.
  • Educate team members and customers on leathercrafting techniques.
  • Possess comprehensive knowledge of Tandy Leather products.

REQUIREMENTS

  • High school diploma or equivalent; a bachelor’s degree is advantageous.
  • At least 2 years of experience in retail management.
  • Proficiency in store operations.
  • Willingness to learn and adapt.
  • Strong analytical and problem-solving abilities.
  • Commitment to exceptional customer service and sales.
  • Collaborative team player with excellent communication skills.
  • Ability to work autonomously and as part of a team.
  • Flexibility to work varied schedules.
  • Adherence to company policies and procedures.
  • Basic computer proficiency is necessary.
  • Knowledge of leathercrafting is a plus.

ABOUT TANDY LEATHER

Join Tandy Leather, a premier retailer located in Texas, specializing in a diverse array of leather products, tools, and kits for customers throughout North America and beyond. We are dedicated to fostering a supportive and inclusive workplace as an equal opportunity employer.



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