Retail Operations Leader

2 weeks ago


Philadelphia, Pennsylvania, United States Foot Locker Full time

Position Overview:

As a dynamic leader, you possess a natural ability to mentor and guide others, with a strong commitment to enhancing the in-store Customer experience. Your team thrives under your leadership, motivated to excel and deliver outstanding service. Reporting directly to the District Manager, you will take charge of coaching and developing all team members to ensure an exceptional in-store Customer experience while implementing all Company strategies.

Key Responsibilities:

  • Inspire and motivate your team to achieve top performance and deliver an extraordinary customer experience.
  • Implement standards in recruitment, onboarding, training, customer service, visual merchandising, and overall store operations.
  • Drive key performance indicators to optimize profitability and enhance store success.
  • Foster brand loyalty by empowering your team to create a welcoming and personable atmosphere for customers.
  • Serve as a liaison between customers, sales associates, store leadership, and corporate partners.
  • Maintain a strong customer focus and lead by example through effective and engaging communication.
  • Ensure compliance with visual merchandising directives and standards.
  • Passionately educate associates on product knowledge and its application to enhance the customer experience.

Qualifications:

  • Proven leadership capabilities with a minimum of 2 years of experience in a customer-centric sales environment.
  • Confident in engaging customers to provide an elevated shopping experience.
  • Driven to achieve exceptional results through enthusiasm for customer interactions and athletic merchandise.
  • Adaptable and resourceful in responding to the evolving demands of a fast-paced omni-channel retail landscape.
  • Strong analytical and mathematical skills, including problem-solving, decision-making, and financial analysis.
  • Exemplary ethics, values, integrity, and trustworthiness.
  • Availability to work flexible hours, including evenings, weekends, and holidays.

Benefits:
Salary Range: $49,000-$55,000 per year
Additional Perks:

  • Bonus Incentives
  • Weekly Pay
  • Paid Time Off
  • 30-50% Employee Discount
  • Life, Medical, and Dental Coverage
  • Opportunities for Development and Advancement


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