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Front Desk Representative

2 months ago

Austin, Texas, United States Crescent Services Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hotel Indigo/Holiday Inn Express and Suites Complex in downtown Austin. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Greet and register guests, checking them in and out of the hotel in a timely and efficient manner.
  • Process guest payments, handle money, and process credit and debit cards.
  • Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
  • Respond to guest inquiries and resolve issues in a timely, friendly, and efficient manner.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
Requirements
  • Prior experience as a Front Desk Agent in a hotel or high-volume industry dealing with customers.
  • Excellent computer skills and a team spirit.
  • Ability to work a variety of different shifts, including days, evenings, and weekends.
About Us

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates.