Front Desk Representative

4 weeks ago

Austin, Texas, United States Compass Group, North America Full time
Job Summary

We are seeking a skilled Front Desk Agent to join our team at Compass Group, North America. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:
  • Check guests in and out of the hotel, ensuring accurate and efficient processing of room assignments and payments.
  • Resolve guest challenges and concerns in a professional and courteous manner.
  • Promote hotel services and amenities to guests, upselling products and services as needed.
  • Process payments, handle cash and credit transactions, and balance receipts according to accounting specifications.
  • Provide guests with information about the facility, services, and amenities, and respond to special requests and inquiries.
  • Field and resolve guest complaints, escalating issues to management as needed.
  • Maintain a clean and organized front desk area, ensuring adequate supplies and functional equipment are available.
Requirements:
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive hourly rate of $18.00.
  • Free meals, uniforms, and laundering service.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Opportunities for career advancement and professional growth within Compass Group, North America.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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