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Operations Supervisor

2 months ago

Centennial, Colorado, United States NBCUniversal Full time
Job Summary

We are seeking an experienced Operations Supervisor to join our Technical Operations team at NBCUniversal. As an Operations Supervisor, you will be responsible for managing daily operations and driving reliability within the Local Distribution Operation, supporting 60+ streams of owned and operated stations and subchannels in a fast-paced, multichannel on-air operations environment.

Key Responsibilities
  • Manage Daily Operations: Oversee the daily operations of the Local Distribution Operation, ensuring 99.999% on-air availability and reliability for all channel origination.
  • Lead and Support Training: Lead and support on-going training for a team of Master Control Operators, providing clear direction and guidance for the execution of all master control functions.
  • Create SOPs and Operational Guidelines: Create new Standard Operating Procedures (SOPs) and operational guidelines, and train others in these SOPs, issue resolution, and recovery as needed.
  • Research and Documentation: Research and document on-air or potential on-air discrepancies, providing detailed write-ups of occurrences resulting in potential outages.
  • Facilitate Day-of-Air Changes: Facilitate day-of-air changes across multiple departments, including Sales, Traffic, Programming, Promotions, and News Operations.
  • Deliver Exceptional Customer Service: Deliver exceptional customer service to local (owned and operated) station partners, with an unwavering desire to fulfill customers' needs.
  • Develop Technical Knowledge: Develop a deep knowledge of the operation's technical architecture and on-air systems.
  • Resolve Issues Quickly: Resolve issues quickly and effectively to prevent on-air discrepancies, de-escalating issues cross-functionally in real-time.
  • Manage Live Events: Manage the end-to-end execution of all live events, including preparation, in-event execution, and off-air adjustments.
  • Participate in Change Control Procedures: Actively participate in the operation's change control procedures, approving and maintaining awareness of all on-air maintenances, and managing critical components of maintenance operating procedures.
  • Perform Live Event Transmission Tasks: Perform live event transmission tasks, including booking feeds and faxing in incoming signals.
Qualifications
  • Education: BA/BS in a related field or equivalent work experience.
  • Experience: 2+ years of experience in a broadcast operations environment.
Preferred Qualifications
  • Leadership Experience: 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize, and adapt to changing scenarios.
  • Technical Knowledge: Thorough understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements.
  • Technological Curiosity: Technological curiosity and an improvement-oriented approach.
  • Composure Under Pressure: Unwavering composure in high-pressure situations.
  • Performance Track Record: A track record of meeting or exceeding performance expectations.
  • Language Skills: Fluency in Spanish.
  • Attention to Detail: Acute attention to detail.
  • Interpersonal Communication Skills: Excellent interpersonal communication skills.