Customer Experience Manager
3 days ago
World Market Inc is a unique retail brand that has been curating a marketplace filled with inspiring finds for over 60 years. Our stores offer a high-quality assortment of international foods, hand-picked wine and beverages, artisan furniture, and on-trend decor at a great value.
Job SummaryWe are seeking an experienced Customer Experience Manager to lead our sales team and model a customer-first selling culture. The ideal candidate will have a strong sense of urgency, attention to detail, and creative problem-solving skills.
Key Responsibilities- Partner with the Store Manager to develop and implement effective sales routines and visual brand standards.
- Analyze business trends and identify opportunities for growth and improvement.
- Recruit, develop, and retain a high-performance sales team that aligns with our company values.
- Support and maintain a safe work environment through ongoing safety training and awareness.
- Plan and execute daily business tasks and duties assigned by the Store Manager.
- Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail environment.
- Ability to work a flexible schedule, including nights and weekends, depending on the needs of the business.
- Minimum Age 21 years.
- Ability to lift up to 40 lbs.
- Flexible scheduling to support your work-life balance.
- Associate discount to World Market.
- A fun and supportive work environment where you feel welcome and safe.
- A culture of inclusion that empowers you to be your best authentic self.
- Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.
Hourly Pay Range is $22.28-$26.28. Part-time associates are eligible to participate in the Company's 401(k) retirement savings plan after working 250 hours within their first three (3) months of employment. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.
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