Customer Service Director

4 weeks ago


Burbank, California, United States Critical Role Full time
{"title": "Customer Service Manager", "description": "Job Summary

Critical Role is seeking a highly skilled Customer Service Manager to lead our customer support team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic support initiatives.

Key Responsibilities
  • Lead a high-performing customer support team to resolve customer issues efficiently and effectively.
  • Develop and implement support strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and prioritize support opportunities.
  • Manage and analyze customer feedback to inform support process improvements.
  • Ensure timely and effective communication with customers through various channels.
Requirements
  • 3-5 years of experience in customer support or a related field.
  • Proven track record of leading high-performing teams and driving business growth.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
", "lang_code": "en"}

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