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Customer Service Representative

2 months ago

Burbank, California, United States Best Buy Full time

Customer Service Specialist Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Pacific Sales Burbank, CA. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and ensuring fast, friendly, and accurate processing of all customer transactions.

Key Responsibilities:

  • Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
  • Follow sales steps to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase
  • Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks
  • Answer incoming calls, prepare shipping invoices
  • Complete Report reconciliation such as calling report, etc. and daily deposit entry
  • Maintain ongoing organization of the Customer Service work center
  • Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls

Requirements:

  • High School Diploma or equivalent
  • 1 year customer service or other retail sales experience
  • Preferred Qualifications: Associate degree or above in Business Management or related field

Location: Pacific Sales Burbank, CA