Service Ambassador

4 weeks ago


Atlanta, Georgia, United States Jenis Splendid Ice Creams LLC. Full time
Service Assistant Role

Jeni's Splendid Ice Creams is seeking a Service Assistant to join our team at Buckhead Marketplace. As a Service Assistant, you will be responsible for leading shifts and performing limited executive functions, including inventory management, deposits, and bank runs.

You will act as a coach and role model for the shop team, providing expert guidance on all on-the-line operations and service functions. Your training will be specialized around daily operation functions, with an additional focus on training and coaching Ambassadors and communicating up to leadership.

Key qualities of a successful Service Assistant include:

  • Full-time presence with night and weekend availability
  • Passion for customer service and exemplary role modeling
  • Energetic, positive, and skillful communication
  • Strong work ethic, great judgment, and a good heart
  • Calm under pressure and handles adversity with grace
  • Master of daily operations and delegation
  • Committed to the well-being of their shop team, their community, and the environment around them

Benefits of being a Service Assistant at Jeni's include:

  • Competitive hourly rate + tips
  • Full-time hours
  • Paid time off and holidays
  • 4% match on 401k contributions after 1 year of employment
  • A one-month paid sabbatical after 3 years of continuous service
  • Annual paid day to volunteer for a non-profit organization that matters to you
  • 50% discount at Jeni's Scoop Shops and online
  • Career development toward Shopkeeper Apprentice and beyond

About Jeni's Splendid Ice Creams:

Jeni's is a B Corporation headquartered in Columbus, Ohio, with scoop shops in over ten cities across the country. We're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission.

We love people. We love ice cream. We view ice cream as a form of art. Our Service Assistants make a difference in their shop, their community, and in how they lead their team and serve their customers.


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