Guest Service Ambassador
4 weeks ago
As a Guest Service Ambassador at Aparium Hotel Group, you will be the face of our hotel, ensuring that every guest feels welcome and valued. Your passion for delivering exceptional service will make our guests feel like they are part of our community. You will be responsible for creating personalized experiences for our guests, from arrival to departure, and everything in between. If you are a people person with a heart of gold, we want to hear from you
Key Responsibilities
- Deliver exceptional guest service, ensuring that every interaction is warm, welcoming, and memorable.
- Create personalized experiences for our guests, tailoring their stay to their unique needs and preferences.
- Collaborate with our team to ensure seamless communication and a smooth guest experience.
- Stay up-to-date with hotel services and amenities, ensuring that you can provide expert recommendations to our guests.
- Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
- Minimum of two years of experience in guest/customer service for luxury goods or services.
- Professional proficiency in English language in reading, writing, and verbal communication.
- Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles.
- Ability to lift up to 25 lbs. for handling guest luggage.
- Ability to work varied shifts, including days, nights, weekends, and holidays.
About Us
Aparium Hotel Group is a boutique hotel brand that combines the business acumen of large hospitality companies with the charm of boutique hotels. We are committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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