Customer Service Ambassador
1 month ago
The Customer Service Ambassador is a vital member of the Hill Aircraft & Leasing Corp team, responsible for delivering exceptional customer experiences in the aviation industry. This role requires a passion for serving others, excellent communication skills, and the ability to work well in a team environment.
Key Responsibilities:
- Represent the company in a professional manner and provide outstanding customer service to guests.
- Support a positive and harmonious working environment with the team to ensure the highest levels of customer satisfaction.
- Create memorable service experiences for guests on each visit, including greeting customers, making reservations, and answering or making phone calls.
- Perform Concierge Service duties with customers on the ramp, including greeting planeside and valeting vehicles.
- Arrange and fulfill service requests, including hotel accommodations, rental cars, ground transportation reservations, in-flight catering orders, and area restaurant or attractions recommendations.
- Process service and point of sale transactions, including billing and payments.
- File internal records related to service transactions accurately and efficiently.
- Clearly handle radio communications with pilots and ground two-way with Line Service.
- Support a culture of unity and cooperation as a team.
- Assist in meeting sales goals and monthly promotional offers using internal, seasonal, and industry programs.
- Work with agents and local approved vendors when handling customer requests.
- Communicate clearly and effectively with customers, pilots, and team members within the Line Service, Customer Service, and other departments within the company.
Requirements:
- Minimum of 1 year FBO or other related experience within the general aviation industry.
- Minimum of 2 years of in customer service, hospitality, or concierge related fields, especially in aviation.
- High school diploma or GED certificate.
- Successful completion of NATA Safety 1st Customer Service, Safety, and Security (CSSS) program within 60-days of new hire.
- Basic knowledge of aviation terminology, general aviation aircraft (piston and turbine), airport communications, and phonetic alphabet.
Working Conditions:
- General office and FBO building conditions.
- Regularly sitting, standing, walking around inside and outside.
- Outside on active ramp areas around aircraft, fuel trucks, vehicles, and other ground handling equipment (when performing duties as Concierge).
- Driving vehicles on active ramp.
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