Customer Experience Liaison
24 hours ago
We are seeking a highly skilled and experienced Customer Experience Partner to join our team at BCD Travel. As a key member of our operations team, you will be responsible for building and maintaining relationships with our Elite members and their administrative assistants.
Key Responsibilities- Develop and maintain a deep understanding of our Elite services offering and communicate this knowledge to our members and internal teams.
- Partner with our Operations teams to ensure that our Elite travelers receive the best possible travel experience through BCD Travel.
- Establish a communication channel with our members and internal teams to proactively address any service issues or concerns.
- Research, resolve, and report on any incidents associated with our Elite travelers.
- Manage a budget associated with this role to ensure that our Elite travelers receive the highest level of service.
- Proven experience in customer-facing roles, with a strong focus on building and maintaining relationships.
- Excellent communication and interpersonal skills, with the ability to navigate complex situations.
- Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
- Proficient in Microsoft Office applications, with a strong focus on data analysis and reporting.
- Ability to travel occasionally, with a strong focus on flexibility and adaptability.
BCD Travel is a market leader in travel management, helping people and companies travel smart and achieve more. We operate in over 100 countries, with a team of over 10,000 people working virtually. We are committed to sustainability and driving success for our customers, our business, and ourselves.
What We Offer- Flexible working hours and remote work opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days and a compensation package that feels fair.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
The salary range for this role is between $70,000 and $80,000, depending on your skills, qualifications, experience, and geographical location.
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