Customer Experience Strategist

8 hours ago


Atlanta, Georgia, United States LAUNCH Technical Workforce Solutions Full time
{"h1": "Customer Experience Analyst", "p": "At LAUNCH Technical Workforce Solutions, we're seeking a skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in delivering a world-class customer experience across our operations.

Responsibilities:

* Develop and execute a phased approach to realize our end-state vision for customer experience, working closely with business and IT partners to establish requirements and timelines.
* Partner with IT, commercial, and operational divisions to effectively deliver a phased end-state vision through development of requirements, vendor selection, and execution of enterprise-wide customer experience solutions.
* Utilize customer information from CRM data and customer research to understand trends and opportunities, providing operational insights to achieve key performance indicators.
* Develop and implement post-program frontline feedback loop, including Level 1 and 3 surveys, in partnership with stakeholders, OAP, and CI&A, supporting program event evolution and metrics plan.
* Develop and guide overall communications plan at corporate and division levels, engaging all relevant stakeholders at leader and communicator level, including corporate communications, marketing, and operational divisions.

Requirements:

* Strong written and verbal communication skills, with excellent presentation development and delivery skills.
* Experience successfully leading a team, and managing operating and capital budgets.
* Ability to influence internal and external organizations to achieve corporate goals, including the ability to influence and manage upward as necessitated.
* Strong analytical skills, with ability to utilize customer information from CRM data and customer research to understand trends and opportunities.

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

At LAUNCH, we offer a comprehensive benefits package, including company-sponsored medical insurance and a 401(k) program with a company match.

We're an equal opportunities employer and welcome applications from diverse candidates.

Apply now to take the first step in your career journey with LAUNCH Technical Workforce Solutions"}

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