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Customer Service Liaison

2 months ago

Atlanta, Georgia, United States Brenda Ward - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative at Brenda Ward - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Customer Inquiry Management: Manage and resolve customer inquiries in a timely and professional manner, ensuring that clients receive the highest level of service and support.
  • Client Record Maintenance: Maintain accurate and up-to-date client records, ensuring that all necessary information is recorded and easily accessible.
  • Customer Retention Strategies: Assist in the development and implementation of customer retention strategies, aimed at building strong relationships with our clients and driving long-term loyalty.
  • Interdepartmental Coordination: Collaborate with other departments to ensure seamless communication and coordination, resulting in exceptional customer satisfaction.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with clients, colleagues, and other stakeholders.
  • Problem-Solving Ability: Demonstrate strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Customer Service Experience: Possess experience in customer service, preferably in the insurance industry.
  • High-Stress Situation Management: Ability to remain calm and composed in high-stress situations, ensuring that clients receive the highest level of service and support.