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Customer Service Liaison

2 months ago

Atlanta, Georgia, United States Cousins Properties Incorporated Full time

Job Summary:

This position is a key member of the Cousins Properties Incorporated team, responsible for delivering exceptional customer service and support. As a Customer Service Coordinator, you will play a vital role in maintaining positive customer relations and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Develop and maintain strong relationships with customers, providing personalized support and addressing their needs in a timely and professional manner.
  • Collaborate with internal teams to resolve customer issues and concerns, ensuring a high level of satisfaction and loyalty.
  • Provide accurate and timely information to customers, ensuring they have a clear understanding of our services and policies.
  • Contribute to the development and implementation of customer service strategies, aimed at improving overall customer satisfaction and loyalty.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven experience in customer service or a related field, with a strong understanding of customer needs and expectations.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.