Front of House Operations Supervisor

2 weeks ago


Sioux Falls, South Dakota, United States ROI Hospitality Development Full time
Job Overview

Position Title: Restaurant Front of House Shift Leader

Company: ROI Hospitality Development

As a prominent player in the casual dining sector, ROI Hospitality Development operates a thriving franchise with numerous locations across North America. Our establishments blend classic American cuisine with Italian influences, creating a welcoming atmosphere for families and sports enthusiasts alike.

The Front of House Shift Leader plays a crucial role in our franchise operations, reporting directly to the General Manager. This position entails overseeing the hiring, training, and mentorship of front-of-house staff, including servers, hosts, bartenders, and hourly supervisors, to ensure exceptional service and operational excellence.

Key Responsibilities:

  • Foster a vibrant and enjoyable restaurant culture.
  • Enhance sales through exceptional guest experiences and effective problem resolution.
  • Deliver a friendly and guest-focused service environment.
  • Manage staff scheduling to align with budgetary and service objectives.
  • Promote a collaborative and positive team atmosphere.
  • Ensure compliance with operational and health safety standards.
  • Implement security measures to safeguard guests, employees, and the establishment.
  • Perform additional duties as required.

Qualifications:

  • 2-4 years of progressive management experience in a full-service dining environment.
  • Demonstrated leadership capabilities with a strong follow-through.
  • Proficient in computer applications (MS Word, Excel) and Point of Sale systems.
  • Availability to work flexible hours, including evenings, weekends, and holidays.
  • Strong analytical and decision-making skills.
  • Possess a commanding presence and a sense of urgency in management style.
  • Effective leadership skills to guide, coach, and supervise a team.
  • Solid understanding of business operations, including budgeting and cost management.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Exceptional customer service skills aimed at exceeding guest expectations.
  • Able to multitask in a dynamic, fast-paced environment.
  • Capable of maintaining efficiency during peak service periods.
  • Eligibility to work in the United States is required.


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