Service Operations Manager

2 weeks ago


Sioux Falls, South Dakota, United States ROI Hospitality Development Full time
Job Overview

Position: Restaurant Front of House Shift Leader

Company: ROI Hospitality Development

As a prominent player in the casual dining sector, ROI Hospitality Development operates a thriving franchise chain with numerous locations across North America. Our establishments are known for delivering classic American cuisine infused with Italian influences, catering to families and sports enthusiasts alike.

This role is situated within a franchise-operated venue and encompasses a competitive salary along with comprehensive benefits. Reporting directly to the General Manager, the Front of House Shift Leader is tasked with the recruitment, training, and development of team members including servers, hosts, bartenders, and hourly supervisors, ensuring excellence in operations and guest service.

Key Responsibilities:

  • Foster and cultivate a vibrant and enjoyable restaurant atmosphere.
  • Enhance sales by prioritizing guest satisfaction and efficiently resolving issues.
  • Guide and manage a customer-centric experience for all guests.
  • Organize and schedule the front of house team in alignment with budgetary objectives and service standards.
  • Promote a collaborative and positive work environment within the restaurant.
  • Ensure compliance with operational and health safety regulations.
  • Implement security measures to safeguard guests, staff, and the establishment.
  • Perform additional duties as necessary.

Qualifications:

  • 2-4 years of progressive management experience in a full-service dining establishment.
  • Demonstrated leadership capabilities with a strong commitment to follow-through.
  • Proficient in computer applications (MS Word, Excel) and Point of Sale systems.
  • Availability to work flexible hours, including evenings, weekends, and holidays.
  • Strong analytical and decision-making abilities.
  • Possess a sense of urgency and a commanding presence in management.
  • Effective leadership skills to direct, coach, and oversee a team.
  • Solid business understanding, including budget management and operational costs.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Exceptional customer service skills aimed at exceeding guest expectations.
  • Able to multitask in a dynamic and fast-paced environment.
  • Capable of performing efficiently during peak service periods.
  • Eligibility to work in the United States is required.


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