Customer Care Associate 2

1 week ago


Philadelphia, Pennsylvania, United States Myrepublicbank Full time

Customer Service Associate Market

Job Category: Customer Service Requisition Number: CUSTO01533

Job Overview

OBJECTIVE: To consistently surpass customer expectations by providing professional, friendly, accurate, and efficient service. Transform our customers into loyal advocates.

KEY RESPONSIBILITIES

The following list outlines essential responsibilities, which may be modified at any time without prior notice. Management may assign new tasks, reassign current tasks, or eliminate functions as necessary.

Deliver Exceptional Customer Service: Always exceed customer expectations.

Be the POWER of Red: Commit to keeping promises. One to say yes, two to say no. Elevate the experience. Welcome every customer warmly, ensuring they feel valued. Surpass customer expectations consistently, rectifying any issues in a manner that reflects our values.

Provide outstanding customer service by maintaining a friendly and professional demeanor at all times. Greet customers appropriately and assist them as needed. Answer phone calls professionally, adhering to company guidelines.

Cross-Training: Be proficient in both line and platform functions.

Efficiently and accurately complete all customer transactions, including but not limited to deposits, withdrawals, check cashing, account inquiries, and online transfers.

Balance cash drawer daily with precision.

Understand and execute other operational duties within the organization as assigned by the supervisor, such as vault balancing and ATM management.

Account Management: Open accounts in accordance with bank policies, demonstrating proficiency in:

  • Explaining account features and benefits
  • Counseling customers on suitable options
  • Completing and processing all necessary documentation

Comprehend account maintenance activities and the proper account closure process.

Possess knowledge of bank products and services to effectively respond to customer inquiries, referring to senior associates or management as necessary.

Enhance customer relationships by promoting additional bank products and services that meet their needs.

Understand retail banking policies and procedures for the role and ensure compliance.

Accept assignments as needed to maintain adequate staffing levels throughout the organization.

Adhere to all regulatory requirements, including but not limited to BSA/AML, GLB/Privacy, and ethics standards. Complete compliance training to ensure understanding of these requirements.

Comply with Truth in Lending and Safe Acts regarding any lending activities, including obtaining and renewing the MLO number and completing all required training.

Other duties as assigned.

QUALIFICATIONS

Education and Experience:

High school diploma or equivalent required.

Minimum of 2 years of experience in retail banking and customer service.

Skills and Competencies:

  • Exceptional customer service skills
  • Strong communication and interpersonal abilities
  • Solid mathematical aptitude
  • Proficient computer skills, including banking systems
  • Ability to perform job functions efficiently and accurately with attention to detail
  • Strong organizational and multitasking skills
  • Ability to maintain confidentiality of customer and bank information
  • Bi-lingual preferred (Gujarati)

WORKING CONDITIONS

Traditional office environment with standard working conditions. The bank operates seven days a week, with hours from Monday to Friday, 8:00 AM to 7:00 PM; Saturdays, 8:00 AM to 3:00 PM; and Sundays, 11:00 AM to 3:00 PM. Staff may be required to work any hours during normal operational hours.

PHYSICAL DEMANDS

Myrepublicbank promotes an equal opportunity workplace, including reasonable accommodations for qualified disabled applicants and employees. Please contact Human Resources for inquiries regarding the physical demands of this position.

Lifting/carrying up to 10 lbs.

Manual dexterity for computer work.

Effective communication skills are required to perform essential functions.

Equal Opportunity Employer

The contractor will not discriminate against employees or applicants based on inquiries about compensation. Employees with access to compensation information cannot disclose it to individuals without access unless required by law.



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