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Customer Engagement Associate

2 months ago

Philadelphia, Pennsylvania, United States Pyramid Consulting, Inc Full time

We are currently seeking a skilled Customer Service Representative to join our team. This role offers a contract opportunity with potential for long-term engagement. Please find the details of the position outlined below.

Job ID:

Compensation: $20 - $26/hour. Employee benefits include health insurance (medical, dental, vision), a 401(k) plan, and paid sick leave, depending on work location.

Important Note: Candidates must be located within a reasonable commuting distance.

Key Qualifications and Experience:

  • 2-3 years of experience in a customer-facing position across any industry.
  • Preferred: experience in a call center or insurance environment.
  • Proactive approach to customer service; ability to think critically and independently.
  • Aspiring candidates should be looking to advance their careers, ideally towards supervisory roles.
  • Experience in managing client relationships that require additional attention.
  • Excellent verbal and written communication skills.
  • Ability to multitask effectively, including talking, typing, and researching information simultaneously.
  • Some experience in project management or similar roles.
  • Ability to escalate issues when necessary.
  • Primarily handling inbound calls, interacting with members, brokers, and consultants.
  • Focus on delivering high-quality service rather than high volume.
  • Natural empathy and advocacy for clients.
  • Curious, self-motivated individuals who are committed to continuous learning.

Our client is a prominent player in the Telecommunications sector, and we are actively interviewing to fill this and other related contract positions. If you meet the qualifications and are interested in this opportunity, we encourage you to apply online for consideration.

Pyramid Consulting, Inc. is an equal opportunity employer, providing fair employment opportunities to all individuals and prohibiting discrimination and harassment of any kind.