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Customer Service Sales Associate

2 months ago

Philadelphia, Pennsylvania, United States RSP Full time

Role Overview: What does a Customer Service Sales Associate do?

A Customer Service Sales Associate serves as a vital link between the company and its clients, delivering comprehensive product and service insights while effectively addressing any challenges that may arise within customer accounts.

The most effective Customer Service Sales Associates possess a genuine enthusiasm for assisting clients. They exhibit patience, empathy, and exceptional communication skills. These professionals can empathize with their clients' perspectives and advocate on their behalf when necessary. Gathering customer feedback is invaluable, and these associates excel in this area. They are naturally adept at problem-solving, demonstrating confidence in troubleshooting and seeking additional information when needed to resolve client issues.

The primary objective is to uphold outstanding service standards, respond promptly to client inquiries, and ensure high levels of customer satisfaction.

Key Responsibilities of a Customer Service Sales Associate:

  • Generate potential sales opportunities
  • Identify and evaluate clients' needs to achieve satisfaction
  • Cultivate enduring relationships and trust with client accounts through transparent and engaging communication
  • Deliver accurate, valid, and comprehensive information utilizing appropriate methods and tools
  • Achieve personal and sales objectives
  • Address client complaints, offering suitable solutions and alternatives within specified timeframes; follow up to confirm resolution
  • Maintain records of client interactions, manage customer accounts, and more
  • Adhere to communication protocols, guidelines, and policies
  • Go the extra mile to engage clients