Patient Care Associate

2 weeks ago

Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

Penn Medicine is committed to our tripartite mission of delivering exceptional care to patients, advancing innovative research, and training future leaders in the medical field. Joining this prestigious academic medical center means collaborating with leading clinical, technical, and business professionals across various disciplines.

At Penn Medicine, every day presents an opportunity for breakthroughs. Our dedicated staff plays a vital role in healing, providing hope, and offering comfort. Are you ready to contribute to our mission?

Position Overview:

  • The Clinical Services Associate (CSA) plays a crucial role in assisting the practice manager and physicians by ensuring a patient-centered approach, enhancing the delivery of high-quality care, and striving to meet or exceed patient satisfaction and operational targets. The CSA will perform both clinical and administrative tasks, functioning as a Medical Assistant and Patient Services Associate as needed. The distribution of time between these roles will be determined by operational requirements.
Key Responsibilities:
  • Patient Care Duties:
    • Efficiently prepares patients for their appointments, utilizing electronic medical records (EMR) to notify providers of patient readiness, reviewing medical histories, and documenting vital signs.
    • Monitors patient conditions and communicates any significant changes to the healthcare provider.
    • Assists patients with mobility and personal care as necessary.
    • Manages specimen collection and testing, ensuring accurate documentation and compliance with quality control standards.
    • Conducts outpatient screening tests and assists in minor surgical procedures as required.
    • Responds effectively to emergency situations.
    • Administers medications and vaccinations as per regulatory guidelines, under the supervision of the provider.
  • Administrative Duties:
    • Provides proactive telephonic patient care, coordinating with specialists and other healthcare services.
    • Manages documentation and correspondence related to patient visits.
    • Facilitates patient follow-up and care instructions as directed by healthcare providers.
  • Safety and Compliance:
    • Adheres to infection control protocols and maintains a clean and organized patient care environment.
    • Ensures proper functioning and sterilization of medical instruments and equipment.
    • Maintains a safe environment for patients, particularly those at risk for falls or confusion.
  • Patient Service Excellence:
    • Strives to understand and anticipate patient needs, managing service recovery efforts when necessary.
    • Handles patient inquiries and appointment scheduling efficiently.
    • Communicates effectively with patients regarding wait times and service flow.
  • Financial Responsibilities:
    • Maintains knowledge of insurance requirements and assists with patient registration and billing processes.
    • Accurately records financial transactions and participates in cash reconciliation processes.
  • Regulatory Compliance:
    • Ensures adherence to all relevant federal, state, and local regulations.
    • Demonstrates flexibility in adopting new processes and operational changes.
Qualifications:
  • Basic Cardiac Life Support certification (Required)
  • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) (Required)
  • Medical Assistant certification to be obtained within 90 days of hire (Required)
Education and Experience:
  • High School Diploma or GED (Required)
  • Minimum of 2 years of medical office experience or 4 years of customer service experience. Advanced degrees may be considered in lieu of experience.
  • Completion of an accredited Medical Assistant program is preferred.
At Penn Medicine, we believe that exceptional care for our patients begins with exceptional care for our employees. Our comprehensive benefits programs support our employees' health and well-being. Together, we are dedicated to advancing medical knowledge and improving patient outcomes.

Live Your Life's Work

Penn Medicine is an Equal Opportunity and Affirmative Action employer. We consider candidates for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.

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