Rehabilitation Services Case Coordinator

2 weeks ago

Quincy, Illinois, United States State of Illinois Full time

Agency:
Department of Human Services

Salary:
Anticipated Salary $3,852-$5,046/month ($46,224-$60,552/year)

Job Type:
Salaried

County:
Adams

Number of Vacancies:
1

Plan/BU:
RC014

This position is part of a union, thus the relevant collective bargaining agreement/labor contract will apply.

All applicants must apply electronically through the designated website.

While not mandatory, submitting a Resume/Curriculum Vitae (CV) is encouraged.

When applicable, positions requiring specific coursework, professional licenses, or certifications will request the appropriate documentation be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, licenses, or proof of certification may result in ineligibility.

Proof of higher education for any degree earned must be verified by the Department of Human Services prior to extending any job offer.

Applications submitted via email or any paper format will not be considered.

Position Overview

The Division of Rehabilitation Services (DRS) is dedicated to serving individuals with disabilities, emphasizing diversity, equity, inclusion, accessibility, and racial justice.

The mission of the Division is to support individuals with disabilities in achieving their aspirations related to employment, education, and independent living.

This role involves coordinating customer case records and documentation in a field office related to service delivery activities for clients in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program. Responsibilities include performing clerical tasks essential for managing sensitive case files, records, and documentation (both electronic and hardcopy), as well as facilitating the procurement and delivery of services in compliance with federal, state, and agency regulations.

The ideal candidate will possess strong communication skills and a self-motivated, detail-oriented approach.


Job Responsibilities
  • Collaborate with counselors and the case management system to prioritize customer service delivery.
  • Regularly meet with counselors to review case management activities and address any challenges.
  • Assist applicants, program participants, and other stakeholders in understanding program rules, policies, and eligibility criteria.
  • Manage and prioritize incoming communications, including mail, email, phone calls, and in-person inquiries.
  • Engage with Vocational Rehabilitation Program staff to plan and discuss casework activities.
  • Perform additional duties as assigned that align with the responsibilities outlined above.

Minimum Qualifications
  • Completion of four (4) years of high school or equivalent.
  • Two (2) years of clerical experience demonstrating proficiency in keyboarding and accuracy.

Conditions of Employment
  • Ability to travel for training purposes.

Work Hours:
Mon-Fri 8:30am-5:00pm

Agency Contact:

Posting Group:
Social Services

About the Agency:
The Illinois Department of Human Services is committed to serving families in need throughout Illinois.

Our mission is to provide equitable access to social services, supports, programs, and resources to enhance the lives of those we serve.

We uphold core values of Human Dignity, Equity, Community, Urgency, Transparency, and Kindness.

As a State of Illinois Employee, you will receive a comprehensive benefits package that includes:
  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental, and Vision Insurance
  • Paid Personal Business Days annually
  • Paid Sick Days annually (carry over from year to year)
  • Paid Vacation time annually
  • Paid Holidays annually
  • Flexible Work Schedules (when available)
  • Paid Parental Leave
  • Deferred Compensation Program
  • Optional Pre-Tax Programs
  • GI Bill Training/Apprenticeship Benefits for qualifying Veterans
  • Salary Differential for Bilingual Positions
For more information about our benefits, please refer to the appropriate resources.

APPLICATION INSTRUCTIONS
Use the designated application process to begin your application.

If you have questions about how to apply, please consult the available resources.

The primary mode of communication will be through email, so please check your inbox regularly for updates regarding your application.

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