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Healthcare Services Coordinator

2 months ago

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Job Overview:
Position Title: Patient Care Administration Specialist
Department: Burrell Behavioral Health

Employment Type:
Full Time
Shift: Monday to Friday

Position Summary:
Are you a dedicated and compassionate professional eager to enhance the experience of patients and their families? As a Patient Care Administration Specialist at Burrell Behavioral Health, you will undertake a range of administrative tasks to support healthcare providers and clinic personnel.

Our ideal candidate is committed to delivering exceptional patient care, has a background in a healthcare environment, and demonstrates excellent communication and teamwork abilities.

Burrell Behavioral Health is dedicated to fostering a supportive and engaging workplace, where employees can thrive and contribute to the well-being of our community.


Benefits:
  • 29 Days of Paid Time Off
  • Competitive Salary
  • Eligibility for HRSA Loan Repayment (subject to eligibility criteria)
  • Comprehensive Employee Benefits Package - including health, dental, vision, retirement, life insurance, and more
  • 401(k) with up to 5% company match for eligible employees
  • Company-paid basic life insurance
  • Emergency Medical Leave Program
  • Flexible Spending Accounts for healthcare and dependent care
  • Health & Wellness Initiatives
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Mileage Reimbursement

Key Responsibilities:
  • Welcome, guide, and schedule patients and visitors.
  • Gather insurance and patient details, provide necessary forms, and obtain required signatures.
  • Input new and existing patient data into the system.
  • Handle incoming calls, arrange patient appointments, and relay messages as needed.
  • Conduct patient care tasks related to data entry and account management.
  • Process payments and address inquiries regarding insurance claims, disability benefits, home health services, medical equipment, surgical procedures, medical records, and patient referrals.
  • Engage with patients, families, visitors, and colleagues in a caring, professional manner.
  • Perform additional duties as assigned.

Qualifications:
  • Education that enables effective communication in both written and verbal forms.
  • Familiarity with office procedures, medical terminology, and insurance processes is advantageous.
  • Proficient computer skills, typing abilities, and basic mathematical knowledge.
  • One year of experience in a clinical setting is preferred, or two years in a customer-facing role.
  • CPR certification is a plus.

Additional Skills:
  • Ability to greet patients and answer phone calls in a friendly and helpful manner.
  • Capability to sort, read, comprehend, and follow written and verbal instructions.
  • Proficient in organizing and filing materials accurately.
  • Demonstrated initiative and flexibility to take on additional responsibilities during staff absences and adapt to varying workloads.
  • Strong communication skills to establish and maintain effective relationships with patients, staff, and the public.

About Burrell Behavioral Health:

Burrell Behavioral Health is committed to improving client care and reducing the financial challenges faced by community mental health centers. We strive to advocate for increased access to mental health and substance use services in our communities. Our mission is to transform the behavioral health industry to better serve our clients' needs.

As a leading provider in behavioral and community mental health, we embrace diversity, equity, and inclusion within our workforce and encourage applications from individuals with varied backgrounds and experiences.

We are an Equal Opportunity and Affirmative Action Employer, welcoming applications from all qualified individuals regardless of race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability, or veteran status.

Burrell Behavioral Health maintains a Smoke and Tobacco Free Workplace.