Administrative Coordinator

3 days ago


Columbia, Missouri, United States Integrity Marketing Group Full time
About Us

We are a leading Medicare FMO, serving the senior market and empowering independent agents with the tools they need to thrive. At Integrity Marketing Group, our passion is not just about selling insurance, but about helping people protect their life, health, and wealth. We've been doing this for over 35 years, and we're proud of the impact we've made in the lives of millions of clients nationwide.

Job Summary
We're seeking an Administrative Assistant to join our team. In this role, you'll have the opportunity to work closely with agents, serving as a liaison between agencies and insurance carriers, while providing exceptional administrative support and customer service excellence. If you're passionate about customer service, enjoy multitasking, and excel in administrative coordination, this position offers the perfect blend of front-office engagement and behind-the-scenes support.

Key Responsibilities
  • Answer and manage calls through a multi-line online phone system, ensuring seamless communication with agents and customers.
  • Deliver exceptional customer service and exhibit the highest level of professionalism in all interactions.
  • Manage multiple tasks efficiently to support the business and agent operations.
  • Update, maintain, and research agent data within the CRM system to ensure accuracy.
  • Provide general administrative support and assist with department-wide coordination of projects.
  • Use Microsoft Office Suite tools proficiently to meet operational needs.
  • Ensure attention to detail in all tasks to support accuracy and consistency across operations.
Required Skills & Qualifications
  • Exceptional Customer Service: Demonstrated ability to provide outstanding support with professionalism and courtesy.
  • Strong Communication Skills: Able to communicate clearly and effectively over the phone and in writing.
  • Multitasking Ability: Comfortable managing multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite: Strong skills in Outlook, Excel, Word, and other relevant applications.
  • Detail-Oriented: High level of accuracy when updating records and handling administrative tasks.
  • Adaptability: Willingness to assist across departments with various tasks and projects.
  • CRM Experience (Preferred): Ability to navigate and maintain agent data in a Customer Relationship Management system.
  • Team Player: Collaborative mindset with the ability to work effectively with internal teams and external agents.
  • Problem-Solving Skills: Proactive in identifying and addressing challenges to support agent business operations.
  • Reception & Front Office Support: Comfortable managing front desk responsibilities and directing inquiries.
About Our Culture

We put our people first at Integrity Marketing Group. We believe in creating a work environment that's rewarding, cutting-edge, and supportive. As a result, we offer a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Join us and accelerate your career in a hyper-growth company.

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