NetSuite Support Specialist, Planning

10 hours ago


Milford, Connecticut, United States Athletic Brewing Company Full time
Job Title: NetSuite Support Specialist, Planning

We are seeking a highly skilled NetSuite Support Specialist to join our team at Athletic Brewing Company. As a key member of our technical team, you will be responsible for providing top-notch support and guidance to our users, ensuring seamless operation of our NetSuite ERP system.

Key Responsibilities:
  • Respond to NetSuite user issues, troubleshoot, and resolve problems in a timely and efficient manner.
  • Improve forecasting and planning processes, including the use of Demand and Supply Planning modules and tools.
  • Handle requests for data connections, reporting, and search/report customization.
  • Recommend methods to enhance forecast and planning accuracy and inventory management.
  • Coordinate tickets with support vendors for issues/questions related to their custom plug-ins.
  • Conduct NetSuite user training and assist with the development of SOPs, instructions, and guides.
  • Set up and edit NetSuite user access, role permissions, forms, and documents across multiple subsidiaries.
  • Configure NetSuite for international markets, subsidiaries, partners, and customer centers.
  • Perform quality control testing of internal customizations and vendor version updates in the sandbox environment.
Requirements:
  • 2-4+ years of experience working with NetSuite in a technical consulting or support capacity.
  • Excellent troubleshooting, investigation, and management skills for NetSuite.
  • Proficiency in ticket and project management, chat, and communication apps.
  • NetSuite Certification (Suite Foundation, Admin, etc.) is a plus.
  • Ability to travel to/from San Diego, CA site occasionally, potentially broader in the future.
  • B.S. in Computer Science or related field, or equivalent experience in IT/Software is a plus.
What We Offer:
  • Commensurate salary with experience - base salary and opportunities for performance bonuses.
  • Full health, vision, dental, life, 401k with 5% company match, and Paid Parental Leave.
  • Community Program: 1 paid day per month for volunteering.
  • We value internal mobility and team equity.
  • We are an equal opportunity employer - we thrive when we champion diversity and inclusion.


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