Banquet Director

2 weeks ago


Kansas City, Missouri, United States Loews Hotels Full time
Director of Banquets

Loews Hotels & Co is seeking a highly skilled and experienced Director of Banquets to join our team at the Loews Kansas City Hotel. As a key member of our hospitality team, you will be responsible for overseeing the smooth operation of our banquet food service functions, ensuring exceptional guest satisfaction and exceeding our high standards of service.

Key Responsibilities:
  • Maintain optimal staffing levels to ensure efficient service delivery
  • Develop and approve banquet department schedules, forecasts, and budgets
  • Establish and administer departmental guidelines, policies, and procedures
  • Oversee labor management, equipment inventory control, and banquet check preparation
  • Coordinate set-up, delivery of service, and tear-down operations
  • Approve departmental storeroom and purchase requisitions to ensure operational costs are within budget
  • Review and maintain daily payroll reports to ensure labor costs conform to established guidelines
  • Maintain banquet server gratuity information and prepare transmittals for submission to payroll
  • Interview, select, train, appraise, coach, counsel, and discipline departmental employees according to Loews Hotels standards
  • Evaluate individual employee performance, determine areas for improvement, and establish goals and objectives
  • Coach, counsel, and retrain personnel as needed to ensure superior levels of performance
  • Establish par levels for banquet equipment and supply inventories to support forecasted activities
  • Oversee security and maintenance of banquet equipment and supplies
  • Attend BEO and hotel meetings to stay informed about in-house activities, special promotions, and upcoming events
  • Communicate daily with Banquet Chef and Captain to obtain and provide current status of daily activities and information regarding upcoming events
  • Verify banquet cover count, prepare and present banquet check for guest payment, and forward signed check and associated documentation to accounting
  • Respond to guest complaints and comments in a positive and professional manner
  • Conduct departmental meetings to communicate effectively with banquet department personnel and ensure they are informed about pertinent hotel information and activities
  • Evaluate changes in guest needs, the hotel's guest mix, and industry competitive set to recommend product/service and operational changes to ensure guest and employee satisfaction
Requirements:
  • Thorough knowledge of banquet food service operations
  • Five to seven years of progressive management experience in large upscale hotel or convention center banquet operations
  • Certifications such as Certified Food Manager, TIPS, or equivalent responsible vendor
  • Ability to develop and maintain effective operating and control processes to attain maximum operating efficiency
  • Effective management, leadership, organizational, and communication skills
  • Ability to work flexible schedules, including weekends and holidays

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