Front Desk Agent

3 months ago

Kansas City, United States Park Hyatt Aviara Full time

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. Its important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.

In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

**Job Overview**

The Front Desk Agent is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.

**Essential Responsibilities**

* Acknowledge and respond appropriately to guest needs and requests.

* Reports as scheduled and in compliance with uniform standards and appearance.

* Comply with the companys prescribed safety and security policy, procedure and protocol.

* Promote at atmosphere of goodwill and service during all guest interaction.

* May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment.

* Effectively sell the hotel through prescribed standards for booking reservations.

* Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts.

* Pre-assign rooms taking consideration of special requests or needs.

* Register guests and collect valid method of payment while maintaining accurate information on registration.

* Prepare and explain charges at time of check out and finalize guest charges.

* Transmits and receives messages to guests and other colleagues.

* Keep an accurate accounting of all cash, credit card and credit transactions.

* May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.

* May deposit guest valuable in hotel safe or safety deposit box.

* Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities.

* May assist with valet, shuttling guests, baggage handling due to business demands.

* Other tasks as assigned by the Director of Rooms and Front Desk Manager.

**Qualifications**

**Education:**

* High school diploma or GED equivalency required.

**Experience:**

* 6-12 months related experience and or/training preferred.

* Hotel experience preferred.

**Interaction/Skill Set:**

* Ability to read and understand English fluently and speak clearly.

* Excellent listening and comprehension skills.

* Excellent written and oral communication skills.

* Ability to effectively deal with customers complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.

**Work Environment**

* Noise levels are moderate.

* Standing, walking, sitting.

* Uses hands to feel, finger, or handle.

* Ability to lift up to 75lbs.

* Uses close, distant, color, peripheral, depth perception vision and adjusts vision focus.

**Benefits:**

* Medical, Dental, Vision, Life Insurance, STD, LTD, 401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Employee Meal, Discounted Parking, Referral Bonuses

* Free room nights, Discounted room nights and Friends and Family discounts

* Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future

* Proven sales/volume which leads to increased tips/ability to increase wages

* Teaching hotel where you can learn from some of the best in the business

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