Sales Director

5 days ago

Kansas City, Missouri, United States Great Wolf Lodge Full time
Job Title: Sales Manager

At Great Wolf Lodge, we are seeking a highly motivated and results-driven Sales Manager to join our team. As a Sales Manager, you will be responsible for strategically targeting high-margin sales opportunities and converting those opportunities to sales wins, achieving assigned goals and contributing to the overall success of the Lodge.

Key Responsibilities:
  • Develop and execute comprehensive outbound prospecting strategies to secure new and existing group room and event business.
  • Increase market share through effective networking, research, and business development activities.
  • Convert group and meeting inquiries to sales via fast response time, exceptional sales skills, and diligent client service.
  • Represent Great Wolf at local and regional trade and travel shows to promote Groups brand and uncover new opportunities.
  • Demonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management, and setting future meetings.
  • Build and maintain key client relationships, generating repeat business and lifetime value.
  • Prepare compelling group proposals, sales materials, and contracts that result in sales wins.
  • Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodge.
  • Exercise appropriate authority to skillfully negotiate contracting terms, including pricing for meeting room rental and audio visual.
  • Submit a weekly report to the director of sales and catering documenting sales activities, converted business, and pipeline progression.
  • Create and update quarterly sales action plans outlining business development objectives and market segment strategy.
  • Provide consultation and advice to clients on all aspects of lodge facilities and services when proposing and contracting groups and events.
  • Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
  • Represent the lodge in investigating and resolving any group complaints or conflicts, including billing issues, misplaced items, reservations, and contract discrepancies.
  • Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details, and pricing for the meeting, event, or program.
  • Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure.
  • Enter accurate rooming lists, routing information, tax-exempt status, and verification of payment in Company software systems.
  • Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts.
Requirements:
  • Bachelor's degree in hotel/hospitality or related field, or equivalent combination of education/experience.
  • Minimum 4 years in sales with specific experience in hospitality event/conference sales.
  • Demonstrated proficiency in Microsoft Office Suite.
  • Successful completion of criminal background check and drug screen.
  • Successful Department of Motor Vehicle check.
  • Professional communication skills both verbal and written.
Preferred Qualifications:
  • Significant customer service experience.
  • Strong problem-solving and organizational skills.
  • Attention to detail and ability to exceed quality standards.
  • Enthusiastic and positive energy.
  • Multi-tasking ability.

Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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