Service Director

6 days ago


Jersey City, New Jersey, United States Landmark Hospitality Full time

Job Summary:

Landmark Hospitality is seeking a highly skilled and experienced Maître D' to join our team. As a Maître D', you will be responsible for overseeing the service during private dining functions, supervising and directing all aspects of the service, and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Orchestrate the service during private dining functions, ensuring seamless execution and exceptional customer experience.
  • Supervise and direct all aspects of the service, including catering procedures, organizing and setting up the dining room.
  • Oversee and hands-on manage private dinners and banquets, ensuring timely and efficient execution.
  • Supervise banquet service staff, as well as, food-runners and bus persons, to ensure exceptional service delivery.
  • Meet with potential clients to provide venue information and showcase our services.
  • Plan, design, and produce events while managing all project delivery elements within time limits.
  • Liaise with clients to identify their needs and ensure customer satisfaction, providing exceptional service and support.
  • Conduct market research, gather information, and negotiate contracts prior to closing any deals.
  • Provide feedback and periodic reports to management, ensuring continuous improvement and excellence.
  • Proven event management experience and an impressive portfolio of previously managed events.
  • Excellent time management and communication skills, with the ability to manage multiple projects independently.
  • Sales skills and ability to build productive business relationships, with a focus on customer satisfaction and loyalty.
  • Ability to manage multiple projects simultaneously, with a focus on quality, efficiency, and customer satisfaction.
  • MS Office proficiency and experience with catering software programs.

Requirements:

  • Proven experience in event management and hospitality, with a focus on private dining and banquets.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and vendors.
  • Ability to work in a fast-paced environment, with a focus on quality, efficiency, and customer satisfaction.
  • MS Office proficiency and experience with catering software programs.
  • Willingness to submit references from previous clients and employers.

What We Offer:

Landmark Hospitality is proud to be an Equal Opportunity Employer, offering a competitive salary and benefits package, as well as opportunities for professional growth and development.



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