Sales Administrator

2 weeks ago

Santa Rosa, California, United States Rose International Full time

Job Summary:

We are seeking a highly organized and detail-oriented Sales Administrator to join our Implementation Team at Rose International. As a key member of our team, you will be responsible for executing new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for our clients.

Responsibilities:

  • Account Setup and Maintenance: Timely execution of new account set-ups and ongoing post-implementation account updates, ensuring data accuracy and documentation needs are met.
  • Customer Service: Proactive monitoring of the Customer Service queue system, taking new tickets and delivering consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.
  • Problem-Solving: Identify, document, escalate, and resolve problems as they arise, working closely with the Implementation Specialist Lead to review and revise implementation processes and internal guidelines.
  • Collaboration: Work with counterparts in Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.
  • Productivity and Quality: Meet and maintain productivity, quality, and attendance performance metrics.

Requirements:

  • Education and Experience: High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.
  • Skills and Qualifications: Strong organizational skills, attention to detail, and multi-tasking skills. Proficiency in Excel, Word, and Outlook essential. Salesforce CFM knowledge preferred. Excellent verbal and written communication skills, exceptional time management and analytical skills, and a positive and helpful attitude.

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

Equal Opportunity Employer:

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status, or any other characteristic protected by law.

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