Front Office Associate

4 weeks ago


Carmel, Indiana, United States RAYUS Radiology Full time
Front Office Associate

RAYUS Radiology is seeking a skilled Front Office Associate to provide exceptional patient services and support to our team. As a key member of our front office team, you will be responsible for registering patients, answering phones, and scheduling appointments in a professional and friendly manner.

Essential Duties and Responsibilities:
  • Registration: Greets and checks-in patients, registers demographic information, and processes payment plans and copays.
  • Phone Handling: Answers phones and handles calls in an efficient and friendly manner.
  • Liaison: Acts as liaison between technologists and patients, relaying messages regarding scanner status and other clinic information.
  • Office Maintenance: Maintains front office lobby area, orders office supplies, and assists with general office clean up.
  • Insurance: Verifies patient insurance, pre-certifies exams, and obtains insurance authorization.
  • Scheduling: Arranges transportation, interpreters, and hotel accommodations for patients, enters and submits patient exam orders, and verifies orders match exam schedules.

Required:

  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office.
  • 1-2 years customer service experience.
  • Proficient with using computer systems and typing.

Preferred:

  • Previous medical office experience.
  • Medical terminology and office background.
  • Insurance knowledge.
  • Bilingual.

RAYUS Radiology is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. We bring brilliance to health and wellness.



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