Front Desk Associate Part Time Weekend Overnight

5 days ago


Port Charlotte, Florida, United States Planet Fitness -Easy Mile Fitness Full time
About the Front Desk Associate Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness - Easy Mile Fitness. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests while ensuring an outstanding member experience.

Key Responsibilities:
  • Greet and Assist Members: Greet members and guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Promote the Judgement Free Zone: Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve Member Concerns: Resolve member concerns and escalate to a Manager as needed.
  • Answer Phones: Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Conduct Prospective Member Calls and Tours: Perform prospective member calls and tours, assessing their membership needs.
  • Execute Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
  • Maintain a Clean and Sanitized Environment: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Address Maintenance and Facility Concerns: Promptly address maintenance and facility concerns such as broken and/or missing equipment.
Why Join Our Team:
  • Free Black Card Membership: Enjoy the benefits of a free Black Card membership.
  • 401(K) and Roth Retirement Savings Plan: Take advantage of our 401(K) and Roth retirement savings plan.
  • Employee Perks and Discounts: Enjoy employee perks and discounts.
  • Engaging Team-Building Competitions and Social Events: Participate in engaging team-building competitions and social events.
About You:
  • Customer Service Experience: 6-12 months of experience in a customer service environment is preferred.
  • CPR/AED Certification: Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Basic Computer Proficiency: Basic computer proficiency is required.


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