Front Desk Associate Part Time Weekend Overnight
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness - Easy Mile Fitness. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests while ensuring an outstanding member experience.
Key Responsibilities:- Greet and Assist Members: Greet members and guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
- Promote the Judgement Free Zone: Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve Member Concerns: Resolve member concerns and escalate to a Manager as needed.
- Answer Phones: Answer phones in a friendly manner and assist callers with their inquiries.
- Perform Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Conduct Prospective Member Calls and Tours: Perform prospective member calls and tours, assessing their membership needs.
- Execute Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
- Maintain a Clean and Sanitized Environment: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
- Address Maintenance and Facility Concerns: Promptly address maintenance and facility concerns such as broken and/or missing equipment.
- Free Black Card Membership: Enjoy the benefits of a free Black Card membership.
- 401(K) and Roth Retirement Savings Plan: Take advantage of our 401(K) and Roth retirement savings plan.
- Employee Perks and Discounts: Enjoy employee perks and discounts.
- Engaging Team-Building Competitions and Social Events: Participate in engaging team-building competitions and social events.
- Customer Service Experience: 6-12 months of experience in a customer service environment is preferred.
- CPR/AED Certification: Willing to become CPR/AED certified (training provided by Planet Fitness).
- Basic Computer Proficiency: Basic computer proficiency is required.
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